Atera - Full-Stack IT ManagementReviews of atera.com

I have been running the platform for two years. The core of the solution works good. Patching works well, Splashtop integration is great. I have had issues with it installing simple apps like Office 365 and Google Chrome. I had to write custom installs for these as the baked in ones do not work consistently. The major problem is, and why I an not renewing is there is no point of contact for issues when they arise. I am in the middle of trying to renew my subscription and they keep sending the wrong invoice. The only way to contact them is through generic email support addresses.

So much promise 10 years ago and its been a rocky road since. The recent push to leverage ai slop just sad to be honest. At every level its made the product worse. From the forced price hike to pay for it, to the clear use / misuse of it to develop the platform. We are still waiting for basic features like a dark mode some 10 years after it was requested by EVERYONE! Bug fixes seem to go on unfixed. And lets not get started and the horrid UI changes. And lets not discuss the Elephant in the room of where they are based out of. When we signed up the world was very different place. Now you must also take that into consideration.

If you have used literally any other RMM and ticket management software, you know that Atera is not good. Support isnt great, account managers have no real motivation to assist you after you sign up. They have taken a possibly good thing and driven it into the ground. Any possible good thing about their ticketing has gotten smashed underneath their "aesthetics". No customization, so little actual capabilities. Dont waste your hard earned money.

Been with Atera since the start but this year I'm this |-| close to leaving, they currently have an offer on for annual subscription but I've not signed up to it despite the large discount as I'm so close to jumping ship to another provider. My main complaint recently is the lack of contrast over object types in all the redesigned screens. It's becoming a sea of white with texted dumped on the screen. There is no boxes around objects to indicate what they are and no division of anything. They seem to have forgot Atera is a tool and tools have home where they live so you know where to find them. But there is a catalogue of issues like that, that make day to day operation of Atera a nightmare. I originally thought it was me just being picky but I've had a few others recently start using Atera with me and they have also found issue after issue with basic UI items that make us all just go "WHY??!!" And let's not get started on the AI crud that's been shoehorned in recently. You can tell they have VC money now, every buzz word needs actioned NOW but not the basics.