async.comReviews of async.com

Be very careful with their “free trial.” I signed up expecting to try the platform, but was immediately charged $144 USD for an annual plan - without warning. Yes, I selected the annual option (the free trial eligible option) at checkout. After emailing the team, they first claimed I’d chosen the monthly plan. When I provided screenshots proving otherwise, they changed their story and said I hadn’t “activated” the trial - again, no such option appeared during checkout (which I also had screenshots of). After opening a PayPal dispute, Podcastle refused to issue a refund unless I closed the case - even though PayPal confirmed they could refund me without that. This kind of pressure tactic is known and incredibly shady. Thankfully, PayPal sided with me and refunded the full amount - but it took days of back-and-forth and stress that never should have happened. Since then, I’ve seen many other reviews describing the same experience including deceptive billing and misleading responses. The platform itself might be fine (it wasn’t for me personally), but their billing practices and gas lighting customer support completely eroded my trust. If you’re considering Podcastle, proceed with caution - and screenshot everything. P.S. To the Podcastle team reading this: In future, it’s really not hard to take accountability say, “The platform mischarged you - sorry this happened, here’s your immediate refund.” Instead, I was sent on a multi-email wild goose chase and asked to fill out a refund request form 🤦‍♀️ Do better guys. EDIT: While appreciate the response from Podcastle just to confirm the trial option WAS available at check out for Aussie customers (I still have the screenshot which I can't add here via link or upload) - I had already shared this with the team. Accountability, guys.

They are predatory and their customer service is lacking. I wanted to try them out since I was deciding between Riverside and them, but I didn't even have a chance to really play around with them for a month or two since they charged me a YEAR subscription after one week of registration. I would have loved to have given them a shot and gladly paid for a month or two to be able to test, but since they charged me a year AND refused to give me a refund on top of that, I will not be engaging with them and will not use them going forward even if they had been a better product. This is super shitty and I hope that the start to think about Long term customer value instead of near term profits. If any investors are looking at them, this is probably how they are inflating numbers of customers. Just because they get a year charge does NOT mean that the customer is happy NOR satisfied... garbage situation.

I would very much recommend NOT using this company. Not only did the software its self disappoint but don't dare to forget to cancel your free trial, and for the love of all things DON'T PAY FOR THE YEAR. If you want to cancel at any time they will not refund you, or even pro rate you for the months used (even if you have not used the software at all in any way past the 7 day free trial). I tried to work out a very equitable solution which would have allowed me to pay for the months used, however they refused because of the very short 7 day refund policy. The product is not good, the service is BAD. Just don't... find something else. Edit: After reading many reviews like mine here on trust pilot you would think that this company would see the LARGE GAP in how they run. I am not the first and will not be the last. DO NOT TRY THIS PRODUCT. There are many other options that I dare say has MUCH better service. To be clear I was outside of the 7 DAY return policy. I did not demand all my money back, only the money for the remaining months I had not used... from July 15th on. I feel for the many people that this has happened to. This company offers a product that does not preform, and then allows for a very SMALL window of discovery. Once you are outside of this limited refund policy you are 100% out of luck.

BUYER BEWARE - do not use. I did the free trial and I thought I went and cancelled the free trial. They charged me $400. I didn't receive any notice, I just saw the charge on my bank. When I reached out about it only two days later (it was a long weekend), I would have done it on the day of, but they are refusing to refund. I do not use and will not use the platform, and I did not want a membership. There are way better options for editing software out there. These guys are scammers. EDIT: beyond what they continually say in their reply, they have been beyond unhelpful and what a severe disappointment in customer service . You should not be allowed to trap people in and take over $400. Save yourself a huge headache.

Signed up for a trial, all my projects failed and the service was rubbish, they charged me a years fee of £140, ai bot said no refund and we can put you through to a human that is a 12 hour wait....

If I could give the company 0 stars I would. It's basically a scam and I would be very wary of using. I signed up for a basic account (their free account) and somehow they enrolled me in a paid account and charged me $143. They refuse to give any sort of refund. I used the service one day, it didn't work well at all, so I stopped using it. Had I known they'd suddenly sign me up for a paid account I never would have wasted my time and money.

They use misleading pricing. They also charge a year subscription price immediately after a free trial. Even if you contact them about it, they say it's against there policy to give a refund. They are a bunch of scammers, so don't do business with them. On top of that their software is crap.

Do NOT trust this company. The free trial I had did ended and I canceled it prior to the end date. They still used my card even though it was canceled. Thankfully my bank projected me from the charge. However, the new card that was sent to me by my bank was not even activated and they still tried to charge me again. I don't know how they got my new card information and it furthers just how shady this company is. Again, DO NOT TRUST THEM.