async.comReviews of async.com

Response from async.comSep 12, 2025

Hi there, We’re really sorry to hear about your experience and understand how frustrating this must feel. Please know that we take feedback like this very seriously. After reviewing your case, we can confirm that the charge was applied after the 7-day trial ended. Our system automatically calculates the 7-day period from the moment the trial starts, and once the trial expires, the full plan charge is processed. At that point, we’re unable to issue refunds, which is why our support team explained the situation. That said, we do see that you tried to cancel right around the billing date, and we understand why that timing feels unfair. While we have to follow our refund policy, we’ve flagged your case with our product and billing teams so they can review how cancellations and trial cut-offs are displayed. Your feedback is valid, and we’re working on making the process clearer to avoid this kind of confusion in the future. Thank you again for sharing your experience - we’ll take this as an opportunity to improve. -The Podcastle Team

Response from async.comSep 12, 2025

Hi there, We’re sorry to hear about your experience and understand how frustrating this must feel. If you did cancel your trial, our system should have sent you a confirmation email automatically. Could you please check your inbox (and spam/junk folder) and forward that cancellation email to us? Once we receive it, we can review your case further and assist you accordingly. Thank you for your patience - we’re here to help. -The Podcastle Team

Response from async.comSep 12, 2025

Hi Rus, We’re sorry to hear about your experience and understand your frustration. For cases of suspected fraudulent activity, we recommend contacting your bank or credit card provider directly. They have the tools to investigate unauthorized charges and can guide you on the next steps to secure your account and recover funds if applicable. While we follow our refund policy for standard subscription charges, your bank will be able to handle situations involving fraud more directly. Thank you for sharing your feedback. We take these concerns seriously and will continue to review our processes to help prevent issues like this. -The Podcastle Team

Response from async.comSep 12, 2025

Hi Rodney, We’re very sorry to hear that you’ve had such a frustrating experience. We take all feedback seriously and want to assure you that our team strives to follow the policies we have in place, including our clearly stated 7-day trial and refund terms. If you believe there has been an error or unauthorized charge, please feel free to reach out to us directly again, and our management team will review your charges to ensure everything has been handled correctly. We appreciate you sharing your concerns, and your feedback has been forwarded to our team for review. -The Podcastle Team

Response from async.comSep 12, 2025

Hi Peter, We understand that you’re very frustrated, and we’re genuinely sorry for the experience you’ve described. Please know that we take all concerns seriously and review feedback carefully. If you believe there has been an incorrect or unauthorized charge, please get in touch with us directly again, and our management team will personally review your account and charges to ensure everything has been handled correctly. Thank you for sharing your experience with us. -The Podcastle Team

Response from async.comSep 12, 2025

Hi Jessica, We’re sorry to hear that your experience with us was frustrating. We aim to make trial cancellations and subscriptions clear, but we understand that sometimes the process can feel confusing. Our system automatically calculates the 7-day trial period from the moment it starts, and charges are applied once that period ends. While we’re unable to process refunds outside of this window, your feedback about the UI and cancellation flow has been shared with our team for review so we can make improvements. We appreciate you taking the time to share your experience and hope we can use it to make the process smoother for all users. -The Podcastle Team

Response from async.comAug 22, 2025

Hi Rob, We’re really sorry to hear about your experience and how frustrating this has been for you. We’ve looked into your case and can confirm that our free trial runs for exactly 7 days from the time you started it. To avoid a charge, cancellation needs to be completed before that 7-day period ends. If the cancellation happens on the last day after the renewal has already processed, the payment unfortunately still goes through. We completely understand how disappointing that feels, especially if you didn’t plan to continue with the service. While our team wasn’t able to issue a refund in this case, your feedback has been shared internally so we can review how to make the trial process and timing even clearer for future users. We’re sorry again that this was your experience, and we appreciate you taking the time to share your thoughts with us. – The Podcastle Team