async.comReviews of async.com

Response from async.comDec 10, 2025

Hi Joey, Thank you for sharing this -- we’re really sorry this has been your experience. Our 7-day free trial is set up to automatically convert into a paid annual plan unless it’s cancelled before the trial ends, and we always send a reminder email 48 hours before the charge so users have time to cancel or reach out if they’re having trouble. Once a trial converts and the payment is processed, our current policy doesn’t allow us to refund those charges, which is why the support team explained they couldn’t make an exception in your case. That said, we never want anyone to feel misled or unheard. Your frustration is completely understandable, and we’re genuinely sorry this felt stressful and disappointing. -The Podcastle Team

Response from async.comDec 5, 2025

Hi Nancy, We’re really sorry to hear about your frustration, and we understand how disappointing this situation must be. We’ve checked our records and can confirm that our team has already reached out to process a refund for your charge. Please allow some time for the refund to be completed. If you need any further assistance, don’t hesitate to reach out, and we’ll be happy to help. Thank you for your understanding. -The Podcastle Team

Response from async.comNov 21, 2025

Hi David, We’re really sorry to hear about your experience and appreciate you taking the time to share this feedback. We want to clarify that every workspace is created and managed by users only, and each one has its own separate subscription. When a new workspace is created, it always starts on our Basic (free) plan. A subscription can only become paid if the user manually enters their payment method and confirms the upgrade, which is something we cannot do on a user’s behalf. Team Workspaces exist so groups can collaborate on shared projects, but again, they must be created intentionally by the user. From a privacy and security standpoint, it is not possible for us to create or modify workspaces - we don’t have access to do that. We understand that navigating multiple workspaces can be confusing, and we are genuinely sorry that this led to frustration for you. Our team is actively reviewing ways to make subscription statuses more transparent across all workspaces. Thank you again for your feedback. Your experience helps us improve. -The Podcastle Team

Response from async.comNov 17, 2025

Hi Nicky, We’re really sorry to hear that this was your experience. We’d like to clarify that Podcastle does not operate with hidden charges or misleading billing. All trial, upgrade, and renewal details are shown clearly before payment, and we also send reminder emails to ensure users have time to cancel if they choose to. Our support team is available on weekdays to help resolve any issues, and we take concerns like yours very seriously. We’d love the chance to review your account directly so we can understand what happened and make things right. Please reach out to us at [email protected] and our Support Lead will personally look into your case. Thank you for bringing this to our attention. -The Podcastle Team

Response from async.comNov 10, 2025

Hi there, We’re sorry for the frustrating start. If you reached out over the weekend, note that our human support is offline then; we reply first thing Monday. If you’ve only chatted with the bot, please email our team directly at [email protected] and we’ll jump in to troubleshoot. -The Podcastle Team

Response from async.comOct 29, 2025

Hi Kanu, We’re truly sorry that this has been your experience - that’s never the feeling we want any of our long-time users to have. While we completely understand your frustration, the recent plan and storage updates were made to ensure smoother performance across the platform as we rolled out new AI tools. These changes were necessary to maintain stability and quality for all users. We did offer you a discount code to help with the transition, and if you’d like to continue with Podcastle, we’d be happy to provide an additional discount - just reach out to our team and we’ll take care of it. At this time, that’s the best resolution we can offer. Regarding your note about our Discord community - we checked and saw that you joined today. Our colleague George has been actively addressing questions and feedback from users there, but we’ll still ask our support team to review the latest posts again to ensure nothing was missed. We sincerely appreciate your past support and hope we can earn back your trust in the future. -The Podcastle Team

Response from async.comOct 29, 2025

Hi there, We’re really sorry to hear about the trouble you’ve run into - that definitely shouldn’t be happening. Our website has been up and running, so it sounds like there might’ve been a different issue preventing access on your end. We did find your account in our system, but we weren’t able to locate any previous messages from you. Could you please email us again at [email protected] so we can take a closer look and make sure everything gets resolved right away? -The Podcastle Team

Response from async.comOct 29, 2025

Hi Andreas, We’re really sorry to hear about your experience - that’s absolutely not how we want anyone to feel using Podcastle. Just to clarify, we don’t force users to create or pay for a Team Workspace. Personal and Team workspaces are two separate spaces: a Personal Workspace is just for you, and a Team Workspace is only needed if you want to invite collaborators. You can keep working in your Personal Workspace without creating or paying for a Team Workspace. Our support team has already reached out to you directly and started the refund process for the monthly charge, and we’ll continue working with you there to make sure this gets resolved. Thank you for the feedback - we’re always working to do better. -The Podcastle Team