async.com Reviews | Read Customer Reviews of async.com

async.comReviews of async.com

3.5256 reviews
Video & Sound

async.com

About async.com

Async is an AI video creation platform for creators, solopreneurs, and small businesses who want to make polished videos without learning video editing.Instead of working through complex timelines, menus, and multiple tools, you can simply chat with Async and tell it what you want to create or change. Turn raw footage, ideas, or AI-generated scenes into ready-to-post videos - from podcasts and social clips to ads, explainers, tutorials, and more.Async helps with the time-consuming parts of video creation: editing, cutting filler, adding subtitles, translating and dubbing content, improving audio, reframing videos for different platforms, generating voiceovers, creating AI avatars, and repurposing long-form content into short-form clips.Our goal is simple: help anyone make videos like they have a team, even if they don’t have editing skills, a production crew, or hours to spend on post-production.

async.com (async.com) has 256 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.

Website: async.com
Category: Video & Sound
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 60% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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async.com reviews

Showing 85 reviews with 1 star · Clear filters

Steven P.
Feb 17, 2026
Worst customer service I have ever…
Worst customer service I have ever known on any subscription service I have had to deal with. Cancelling is a long process of check boxes, confirmations and finally it says you have cancelled your account. Didn't realise there ANOTHER confirmation via email. So they charged me £40 and won't refund. Literally a scam. The magic dust filter seems good at first but actually destroys some audio and there's no custom settings. You can do it on mics with bleed from another guest as it messes it all up - basically makes it useless. Also, the free usage of the filters didn't;t last anywhere near the time it says. It's literally a trap. I am now using other providers who treat their customers with respect and decency.
Response from async.comFeb 18, 2026
Hi Steven, We’re really sorry to hear this was your experience - that’s never what we want for anyone using our platform. I can see that our Support Lead has already been in touch with you directly and shared more details about the bug we were experiencing at the time. We understand how frustrating that situation must have been, especially when it comes to cancellations and billing, and we truly regret the confusion it caused. Regarding Magic Dust, we appreciate the honest feedback. While many users find it helpful, we know it won’t be perfect in every recording scenario. Feedback like yours helps us continue improving the tool. We’re sorry we didn’t meet your expectations this time, and we do genuinely appreciate you taking the time to share your experience. -The Async Team
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Kels
Feb 8, 2026
Never heard of this company until a…
Never heard of this company until a £289 charge got declined from my bank. Called my bank straight away and they cancelled my card and blocked the company from taking any money. They still keep trying every few days. Total scam!!
Response from async.comFeb 9, 2026
Hi there, Thanks for sharing! We’re really sorry to hear about the concern this caused. We want to clarify a few important points and help get this resolved properly. We’re unable to locate any support inquiries from you so far, and we don’t see an account under your name in our system. Async was previously known as Podcastle, which may explain why the charge name looked unfamiliar. That said, it’s not possible for us to charge a credit card unless someone actively signs up for a trial or paid plan and enters full payment details. We also do not require a credit card just to create an account. To investigate this further and confirm exactly what’s happening, please reach out to our support team directly at [email protected]. If this is a fraud-related issue, we’re more than happy to review it with you and cooperate with your bank if needed. We appreciate you flagging this and would like to help clear it up as quickly as possible. -The Async Team
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Nina O.
Feb 7, 2026
please pay my money back!!!!
I signed up for what was advertised as a free trial and was later charged nearly £500 for an annual subscription when I was unable to cancel during the trial period due to internet access issues. I contacted Async immediately once I became aware of the charge and spent over a week going back and forth via email trying to resolve it. Despite explaining the situation multiple times and even stating that I have proof my WiFi was not working during that period, no one showed any empathy or willingness to investigate or help. I was repeatedly told that nothing could be done due to policy. This charge has caused significant financial stress, and the lack of understanding or flexibility has been extremely disappointing. I would strongly caution others to be very careful when signing up for a free trial with Async.
Response from async.comFeb 9, 2026
Hi Nina, We’re really sorry to hear about your experience and understand how stressful this situation has been for you. Your case was escalated to our Customer Happiness Manager, who carefully reviewed the details you shared. As a result, we offered a partial refund as an exception, keeping one month and processing fees, which is the maximum resolution we’re able to provide under our current policies. We know this isn’t the outcome you were hoping for, but please know the decision was made with care and consideration. Thank you for taking the time to share your feedback. -The Async Team
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Amy R.
Jan 30, 2026
AI does not work at all
If you are trying to use the 7 day trial and toggle to the monthly you will be charged $39.99 for nothing as the products AI does not work at all - just creates garbled garbage - not at all as advertised
Response from async.comFeb 5, 2026
Hi Amy, Thanks for sharing your feedback. We’re really sorry to hear this was your experience. That definitely doesn’t sound right, and we’d genuinely like to help investigate what happened with the AI output. We’ve checked our records but can’t seem to locate a support conversation tied to your account about this issue yet. If you’re open to it, please reach out to us directly via in-app chat or email so we can take a closer look at your specific project and assist properly. Please mention the Trustpilot review. We’re always happy to review examples, troubleshoot, and make sure the product works as intended for you. -The Async Team
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entechonline.com
Jan 26, 2026
Unfair business practice and almost nil support
1. Business ethics needs to be improved. 2. They have suddenly stopped AI clips feature for PRO subscribers and asking to upgrade the account. 3. Support is almost nil. Maybe it is available for a particular country. No one is available for global customers. So, it is not a global product. Email response is un-satisfactory. 4. You lose time and interest if you are stuck with some feature or met with a bug.
Response from async.comJan 26, 2026
Hi there, Thanks for taking the time to share your feedback - we’re genuinely sorry this has been your experience. To clarify a few points: our support team is available Monday through Friday from 6:00 AM to 10:00 PM GMT, specifically to cover as many global time zones as possible. We do support customers worldwide, and we’re sorry if our response time or communication felt unsatisfactory in your case. Regarding AI Clips, the feature has not been removed from the Pro plan. After reviewing your account, we can see that you’ve used 90.6 minutes of the 120-minute AI Clips allowance included with Pro. The clip you attempted to generate was longer than the remaining ~30 minutes, which is why the system prompted an upgrade to the next tier. This was due to reaching the usage limit, not a sudden removal of the feature. We also understand how frustrating it is to lose time or momentum due to bugs or unclear limits. Your feedback about product reliability, clarity conveyance, and support experience is taken seriously, and we’re actively working on improvements in these areas. We’re happy to review any specific issues you encountered and help however we can. -The Async Team
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Tom X.
Jan 15, 2026
DO NOT buy or add any payment method to…
DO NOT buy or add any payment method to your use of their trial. This is the typical shitty tactic companies like this use to get the trial to quietly convert into a paid subscription and then pretend it’s “normal” when you get charged. Their own policies make it pretty clear how this goes: trials roll into paid plans, and once a charge is processed, they hide behind “no refunds or no prorated refunds,” with the usual “you should’ve canceled before renewal” line. When I asked for a refund, they didn’t even address the refund request, just sent a scripted explanation about billing cycles (13th of one month to the next month on the 12th, new cycle starts on the 13th) like that magically answers anything. If you’re thinking of using Podcastle, assume you won’t see your money again once they charge you. Do not use this service even to try.
Response from async.comJan 16, 2026
Hi Tom, Thanks for taking the time to share your experience. We’re sorry to hear how frustrated this has been. We’d like to clarify a few important points for transparency. After reviewing your account, we can see that you signed up for a monthly subscription back in October. We don’t offer free trials on monthly plans - trials are available only on annual subscriptions. This is shown at checkout before completing sign-up. Monthly plans renew automatically each billing cycle, as is standard for subscription services. You reached out to us in January, after a subsequent monthly renewal had already been processed. While refunds are available within 7 days of the initial charge, we’re unfortunately unable to issue refunds for later renewals, which is why your request couldn’t be approved. We understand that this wasn’t the outcome you were hoping for, and we’re sorry for the disappointment. Our goal is always to be clear about billing and help users make informed choices, not to catch anyone off guard. If there’s anything about the platform, billing, or plans that you’d like us to clarify further, we’re always happy to help. Please reach out to [email protected]. Thank you! -The Podcastle Team
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CheyAnn P.
Jan 7, 2026
Don't recommend
Not a huge fan of this site. They never notified me about my upcoming payment and then refused to refund me for the unexpected change. Also, they don't offer many good sound effects/features.
Response from async.comJan 8, 2026
Hi CheyAnn, Thank you for taking the time to share your feedback. We’re sorry to hear this was your experience. We do want to clarify that, based on our system logs, the trial reminder email was successfully delivered and opened on December 16th, more than 48 hours before the charge took place. That said, we understand how frustrating unexpected charges can feel, and we genuinely regret that this left a negative impression. We’re always working to improve both our communication and our feature set, and feedback like yours helps us identify where we need to do better. Thank you again for your honesty. -The Podcastle Team
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洛洛
Dec 30, 2025
Disappointing Support and Frustrating Cancellation Process
I attempted to cancel my trial on December 10th before it expired. However, the cancellation process was not clear or user-friendly, which resulted in the system failing to register my request. As a result, I was charged $287.90 USD for an annual plan that I did not intend to purchase. I contacted customer support within two hours of the charge to resolve this. I clearly explained that I had no intention of renewing and provided proof of my earlier attempt to cancel. I would like to emphasize that I have not used the service at all since the charge occurred, further demonstrating my lack of intent to use this subscription. Unfortunately, the support team provided no help whatsoever. Instead of addressing the issue or offering a flexible solution, they simply hid behind rigid system policies and automated responses, completely ignoring the facts of my case. As a consumer, I am deeply disappointed. This is not how a company should treat its customers. I have now been forced to initiate a dispute with my bank to recover the funds. Pros: None. Cons: Unhelpful customer support, extremely rigid billing policies. Please be very cautious before providing your credit card information to this company.
Response from async.comJan 8, 2026
Hi there, Thank you for sharing your experience. We understand how upsetting an unexpected charge can be, especially when you believed you had taken steps to cancel. Our intention is never to make the cancellation process difficult, and we regret that it felt unclear or frustrating in your case. For transparency, our records show that the subscription converted after the trial period ended, and the charge was processed accordingly. While we do our best to review each case carefully, we also have to apply the same billing and refund policies consistently to remain fair to all users. That said, we truly acknowledge how disappointing this experience felt and that it did not meet your expectations. We respect your decision to pursue a resolution through your bank and will fully cooperate if they reach out for additional information. Your feedback has been shared internally, as it helps us identify where our communication and user experience can improve. Thank you for taking the time to leave this review. We’re sorry it ended this way and appreciate you raising your concerns. -The Podcastle Team
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