async.comReviews of async.com

Response from async.comJun 17, 2026

Hi there, We’re very sorry to hear about your experience and completely understand how frustrating and disappointing this situation has been. We reviewed our previous conversations and can see that when the recovery link was initially provided 4 months ago, you confirmed that you were able to access the recording. Unfortunately, the next time we heard from you regarding the corrupted file was 4 months later. That said, we sincerely apologize for not clearly communicating that the recovery link and backup file would only remain available for 30 days. We understand how upsetting it is to lose important, irreplaceable work, and we’re sorry for the frustration this has caused. We also appreciate your feedback regarding the technical issues and support responses. We know generic troubleshooting is not helpful when you’re dealing with repeated problems, and we’ll be sharing your feedback with our team so we can improve both the product experience and how we communicate with users. Again, we’re sorry for the inconvenience and understand your disappointment. -The Async Team

Response from async.comJun 9, 2026

Hi Michael, We are truly sorry for the frustration this experience has caused. It is never our intention to catch our users off guard with unexpected billing. To help clarify how our trial process is designed: Reminder Emails: We automatically send out a notification email 48 hours before the 7-day trial ends to give you a heads-up. Downgrading: You can cancel or downgrade your account at any point during those 7 days to prevent any automated charges. We understand that our strict refund policy is incredibly frustrating when an email is missed or a renewal goes through. While we aren't able to offer a different outcome regarding the charge, we sincerely appreciate you taking the time to share your perspective. Your feedback has been shared with our team as we continually look for ways to improve our communication and user experience. We wish you the very best moving forward. -The Async Team

Response from async.comMay 20, 2026

Hi Britney, We’re sorry to hear this was your experience. Users do not need to add a payment method to use Async at all - it’s possible to sign up on our Basic plan and try certain features that way. A payment method is only required if a user chooses to start a trial for a paid plan. We can also see that you reached out to our team asking how to cancel, and our team replied in time with the cancellation steps. When Async is opened on mobile web, the site also clearly states that a desktop is required. Unfortunately, we didn’t hear back from you with additional information. Our team is always here to help clarify things and assist. -The Async Team

Response from async.comMay 20, 2026

Hi Lindsey, We’re sorry to hear this was your experience. From what we can see on our side, the trial reminder email was sent and also opened before the charge went through. We understand that doesn’t change how frustrating this felt, and we’re sorry we weren’t able to offer a refund. That said, we’d still genuinely like to help. We’d be happy to review what you were trying to do on the platform, what didn’t work as expected, and where things broke down for you so we can assist more directly. If you’re open to it, please reach out to our team and we’ll take a closer look with you. -The Async Team

Response from async.comApr 30, 2026

Hi Asif, We’re sorry this was alarming. From what we can see, this charge appears to be an annual plan renewal from a subscription that was originally started with us last April. Our colleague has already replied to you directly with a more detailed explanation so we can help clarify exactly what happened. If you still have any questions after reviewing that message, please continue the conversation with our support team and we’ll be happy to help. -The Async Team

Response from async.comApr 13, 2026

Hi Sean, We’re sorry to hear you feel this way. We did notify users about the rebrand well in advance, with multiple announcement emails sent late last year and earlier this year. We also communicated pricing changes ahead of time. We understand this has still been frustrating, and we’re sorry for that. If you reach out to us directly, we’ll be happy to answer any specific questions and take a closer look at your case. -The Async Team

Response from async.comApr 7, 2026

Hi Jackson, We’re sorry to hear this has been your experience. Our management team has already reached out to you directly and offered a resolution for your case. We understand how frustrating this situation has been, and we’ve taken the time to review it carefully and respond with a solution. Please check your messages. -The Async Team

Response from async.comApr 6, 2026

Hi Mackenzie, We’re sorry to hear this was your experience. We understand how frustrating it is to have trouble canceling, especially when a trial turns into an annual subscription. Trial subscriptions renew automatically unless they’re canceled before the billing date, and we send a reminder in advance so users are aware of the upcoming charge. Our support team is also always available to help before a trial ends. If you had reached out while you were having trouble canceling, we could have helped you through it or canceled it for you from our side. At the moment, we don’t see any communication from you before the trial expired letting us know there was an issue with cancellation. We know that doesn’t make this experience any less frustrating, and we’re sorry for that. If there’s still anything unresolved, please contact our support team directly so we can take another look at the account details with you. -The Async Team