async.com Reviews | Read Customer Reviews of async.com

async.comReviews of async.com

3.5256 reviews
Video & Sound

async.com

About async.com

Async is an AI video creation platform for creators, solopreneurs, and small businesses who want to make polished videos without learning video editing.Instead of working through complex timelines, menus, and multiple tools, you can simply chat with Async and tell it what you want to create or change. Turn raw footage, ideas, or AI-generated scenes into ready-to-post videos - from podcasts and social clips to ads, explainers, tutorials, and more.Async helps with the time-consuming parts of video creation: editing, cutting filler, adding subtitles, translating and dubbing content, improving audio, reframing videos for different platforms, generating voiceovers, creating AI avatars, and repurposing long-form content into short-form clips.Our goal is simple: help anyone make videos like they have a team, even if they don’t have editing skills, a production crew, or hours to spend on post-production.

async.com (async.com) has 256 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.

Website: async.com
Category: Video & Sound
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 60% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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async.com reviews

Showing 85 reviews with 1 star · Clear filters

Abraham L.
Jul 1, 2024
The worst
The worst! Bad tactics. Very hard to cancel, stay away!
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S.
Jun 21, 2024
Terrible experience
I started using the platform thinking that it would speed up my workflow, but it just made things worse. I tried to cancel my subscription, but they didn't process it and I got charged again. I contacted the team to fix it and they just kept sending me their 7-day policy canned reply. I wish I had read the reviews before paying for a service like this.
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Joe Φ C.
Apr 23, 2024
Terrible product and even worse customer service!
DO NOT USE! They are an awful software with even worse customer service that just wants to lock you into your billing cycle and force you to pay subscriptions without compromising.
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Simge İ.
Mar 12, 2024
THE BUGGIEST PLATFORM
THE BUGGIEST PLATFORM! I am trying to use this app for a long time, it has good features however, it is buggy. The imported clear audio starts breaking and glitching, the ruler is not synched to the voice, if you record from the platform, that audio also sucks... Addition to that, customer support sucks as well, different people get in touch with you and ask the same questions again and again....... They really need to focus on their infrastructure and customer service excellence...
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Jonathan Y.
Feb 28, 2024
It is a bad software that has a lot of problems when recording.
Podcastle software did not take my part on the audio of our podcast. I thought it was a great idea to switch to podcastle to exploit the audio and video, but I was wrong. The support was poor in helping, and could not get my audio back. I lost a lot on this. I do not recommend it.
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Michael G.
Feb 8, 2024
Podcastle's poor customer service and refund policy
Podcastle itself is a decent program. I didn't get to fully utilize it before some unfortunate life changes. Our org was looking into new software and I went to Podcastle to send them some info. I found out I had been paying 30 a month for 5 months. I could have swore I cancelled, but who knows, however the customer service was poor and their refund policy is borderline predatory. I highly recommend other options, by 2024 there are quite a few alternatives that I would check out first.
Response from async.comFeb 8, 2024
Hi Michael -- as our customer service team kindly informed you, we have a 7 day money-back guarantee for all new Podcastle subscribers. While we do make reasonable exceptions to extend this from time to time, 5 months is far beyond an acceptable timeline for any refund policy. We apologize for any inconvenience. With that said -- if you'd ever like to trial Podcastle again for your team, please contact us for a free month of service!
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SMo
Dec 18, 2023
They trick you with the subscriptions…
They trick you with the subscriptions and make it hard to unsubscribe. Most companies don't try to trap you but they do.
Response from async.comDec 18, 2023
Hi. We have a 7-day refund policy from your initial subscription date. You requested a refund more than 30 days later, which we are unfortunately unable to process.
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Greg P.
Jul 28, 2023
Avoid, avoid, avoid (buggy)
Please read this. I've used them for several podcast recordings and have constantly run into issues with their platform. Today I completely lost the audio and my guest's video due to "a bug in the system", so they say. I've previously lost my own audio and video in another recording. And their platform almost never exports videos in the format you select (again, "a bug"). I'd estimate they've wasted 30 hours of my life, and I've recorded 8 episodes so far. Hopeless. Try another option. I will be.
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