askdermReviews of askderm.com

Received my goods, and it took less time than it took me to get it ordered online! Search engine sucks. Checkout wouldn't accept PayPal at first. Give my product back to Fallene.

I would be happy to write a review if I had received the product I ordered...I have never even received an e-mail telling me the product has shipped...please advise me as to when I will be receiving the product ordered.

I am disappointed in the lack of communication from askderm when products have been put on hold because of one item on backorder. I still have not been notified of this interruption. I only found out about it when I checked the online tracking number. The number had been canceled. Since I am in the initial phase of a new hair and scalp treatment for hair growth, I am not sure how this interruption will affect what I hope to be a positive result; also not to mention that this will be an expensive setback for me. The company has a responsibility to its customers with these type of products to ensure consistency of the products in these type of programs. I can only hope that askderm will make this right for me, and in the future initiate better customer service / communication. Still waiting. Please send me an email expediting my order . Thank you.

I purchased 2 orders of face sunscreen and enjoyed the discount that they provided for their customer. The first order was shipped instantly and I was so happy when it arrived to my home. The second order was a back order, since it was out of stock. More than 2 weeks passed by, I still have not received my items until I asked for the cancellation. The next day I received a tracking number to reassure me that the orders are on its way. It irritated me that the company have lack of communication to their customer on back order that delay and did not follow up with their customer.

The shipment was fast, came on time, well packaged, no damages. But the product...the first concern is the way to take it off from the bottle. Pushing the push-button doesn't help much to take product of the bottle. I press many-many times to be able to have a drop of product on my fingertip. Then, the product itself (step 1) is too dense and uncomfortable to apply over the face. I was trying to find the expiration date, which is absent. Probably, it's just expired. I didn't feel any changes on my skin, so, my main concern is the product expiration or, since no any seal was found, probably it was after return product was resent to me....would be nice to receive some explanations from seller.

I ordered 3 weeks ago and still have not received my order.

I placed an order on March 10th, got to use a coupon code and a $5 code, so I went ahead and jumped at a chance to get a Clairsonic. When placing the order I never saw anything that stated that it was not in stock, so I added it to the cart and proceeded to check out. After a week I had not received my email with tracking so I decided to email askderm.com. Waited and no response. So I called 3/19 and the rep was a bit snobby and short with the call. She looked up my order and said that it would be shipping the following Monday and I should receive an email with tracking on Friday. That was the extend of the phone conversation. I received a follow up email in response to the email I had originally sent. It stated that the Clairsonic that I had order was not in stock and would be shipped when it was back in stock. Why they couldn't have stated that when I ordered it, is beyond me. I don't care about the color, I would have just ordered one that was in stock. So after 2 weeks I still have no product nor tracking number.