askdermReviews of askderm.com

Never received the product, so hard to write a review!

I ordered about 15days ago,on May.26 I received Email. you guys told me .my package has been shipped,but ,on June.4. I received another Email,told me .my oreder items sold out! I'm so strange,I received the shipping Email .the tracking number inside! Today, I called your customer service about half hours，I left massage already, but nobody call back to me !I just want to know about, where is my package? HOW LONG CAN I receive my package?CAN you call back to me ？or CAN you reply to this Email,please!

Well my product was supposed to arrive last Friday. And as of last Friday, my tracking information stated my package hadn't even left New York. I have no idea where it is, because nothing has been updated since last week. If it doesn't arrive by Wednesday I'll be placing a call to customer service.

I ordered products from AskDerm- Two of the products (one for a family member) were for FACIAL exfoliating (same product) When they arrived the packaging stated that they are BODY exfoliators. I called Customer Service and spoke to Karen. She was very nice and got the product and apologized profusedly for the wrong description online. She then proceeded to tell me that she would refund the products and send me a shipping slip for UPS. I asked her if she could send a US mail slip so I dont have to drive to UPS to return THEIR mistake. She said she will have her supervisor call me. That was days ago and I have not received a mailing label or a phone call. Great company...I am going to stop payment for all of the items I received.

It showed at tracking record that my package deliver at 1/29. Today is 2/2, still not receive my package. No representative even contact me to solve this problem.

I ordered Boustise Boustise Bust Plumping Serum. The product did not work, even after two months. I contacted askderm for a refund. They said it was past 30 days, so they wouldn't refund me. Then I submitted a dispute with my credit card. Askderm sent the credit card agency proof that I received the Serum and proof of their 30-day guarantee. It was closed without a refund. I didn't dispute the fact that I RECEIVED the item--I disputed the fact that it DOES NOT WORK. Then I submitted a claim with the BBB, which was replied by a callous letter from them. They even deleted my "does not work" feedback off their website, as though they are hiding that it doesn't work. I will never buy anything from askderm again.

I was sad to see that one if the two bottles gentle cleanser had leaked inside the packaging and was half empty I am not happy with your service and would appreciate either a half refund or another whole bottle Thank you Nancy Jacobson

When I received my order, the outside packaging was fine, but the box to the Clarisonic brush was damaged, and the seal on the box was broken. It was obviously that way when it was sent out and did not occur during the shipping process. I contacted askderm.com and reported the problem and requested that they exchange my brush for one that was unopened and not damaged, but they refused saying they do not accept returns. However, the shipping was very fast.