askdermReviews of askderm.com

I accidentally order the Clairisonic Opal and other Clairisonic twice. Busy holiday season oops. When they arrived I contacted the company to return THE UNOPENED items and was told they are not authorized dealers and would not accept returns. I was referred to another company and now have to deal with them, which has not been a piece of cake. I would have not spent 280.00 with them had this information been available pre-purchase. I also was not happy with how short they were with me in response to my request to return the items. Not understanding or helpful at all. Very matter of face, were not returning this and don't want to deal with helping you attitude. I definitely will not return to this company.

askderm.com has been fine in the past, but this order was to include a free gift. It was listed on the packing slip, but the free gift was not included in the tiny box that shipped. I suppose that it could have been a mistake, but the box was so tiny I don't know how it would have been possible for anything other than the product to fit.

I ordered from this website for the first time, they sent me the wrong product. SHipping is fast but the return process takes forever. Until now, I have NOT received my products.

I placed like more than 30 clarisonic mia 2 multiple order becuase the promotion says that purchsed with free clarisonic cleaning gel gifts. I received none of them. It's like a cheat. Besides that the products is out of order and they are still selling it. After you place them they will send you email says that you need to wait until the date..... really not a good experience. I would rather buy things in other skinstores.

I get a Mia 2 cleaning system. It didn't work. They don't accept this return and ask me to contact Clarisonic. It's really a trouble. I won't buy things on this website again!

I ordered a couple of skin care products as there was a free item, worth $131, offered with any purchase. When I opened the package, the free item I specifically wanted was not there; it had been crossed out on my invoice, and some other product had been substituted. It wasn't even the right brand, and it certainly wasn't worth $131. It was just a trial pack that I'll never use. When I phoned customer service, the rep just said that askderm had run out of the free item. And yet, when I went back to their website, there was the product that had not "run out" at all. I could purchase it for $131! I'm sure this is illegal. Companies cannot make offers and then not fulfill the promise. Don't trust this company or you will end up paying for shipping when you make a return.

I NEVER received my order and they tried to charge me shipping twice to reship! Horrible customer service!

I ordered products 2 and a half weeks ago with a 2 day delivery, and I still have not received my package. I called a week after the order to find out what the problem was and they said that they needed to confirm my address. I had received no prior e-mail, or phone call, stating that they needed an address confirmation to proceed. The customer service rep said that she could now proceed with the order and that I would receive my products within the week. Another week goes by, and I left a message for them to return my call. No return call was made. I just called them today and found out that they were holding my order because there was a back order on one of my items. I was not informed of this this first time I called and as you can imagine I was furious, so I canceled my $177.00 order and vowed to the rep that I will no longer be ordering from them again.