Arlene
The patience and concern and…
The patience and concern and information.
24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-805-5962 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
Askanexpertonline.com (askanexpertonline.com) has 7,256 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Arlene
The patience and concern and information.
Robert
Our Tech, Asen?, was excellent, patient with us, snd very pleasant. Also, he had very good English.
Julie A.
Told me how to do what I wanted.
Gene and Barb B.
Matthew did his research and not only found the part we needed but provided us with a YouTube video to help us with the installation. He was kind, courteous and a pleasure to work with. He spoke English and we could understand him. After buying the recommended part, it was not what I needed. I was also charged $65.00 for a "membership fee" along with the $5.00 to ask a question. When I called to question the charges, I was told,someone told you about it. They mention $5.00 for the question but NOT the $65.00 membership fee. BEWARE!!!!!
Response from Askanexpertonline.comJul 11, 2026
Hello Gene and Barb, I understand how important it is to have your billing details clearly explained. Our records indicate that you previously used our service. When you came back and submitted a new question, the site displayed a "Welcome Back" message and the applicable pricing. Since your initial join fee had already been paid during your first registration, it was not included again. We have processed a refund for your $70 charge. In addition, your account now shows that automatic renewal is turned off, so you won’t see any future recurring charges. Please let me know if there’s anything else I can help you with—we’re always here to assist. Best regards, Bella at JustAnswer Customer Care [email protected] or call 1-800-808-0643
Edward S.
Up to now I've a very positive experience. Now I try to do the work. And see if it works out.
askanexpertonline.com C.
Franklin was incredibly helpful and patient with me and helped me work through every step of my installation until it was completed. Fantastic service!
Harry C.
Todd was very knowledgeable very polite answered all her questions and solve their problems. Great job.
Leah C.
Problem solved with clear instructions