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Response from Askanexpertonline.comDec 17, 2023
Hello, I apologize for your experience. Thank you for reaching out to JustAnswer. We value your feedback and use it to improve our services. JustAnswer is a customer-paid Q&A service with 12,000+ verified Experts in 150+ categories. Our goal is to save you time and money by providing 24/7 access to expert advice. Regarding your concerns, our Experts are carefully verified for licensing and credentials, and they undergo exams to ensure up-to-date knowledge. When creating an account you agreed to a one-time join fee and a recurring monthly membership fee. This covers your first question and subsequent questions until the end of your membership, supporting our Experts' compensation. Our records show that you did not sign up for an account. If you feel this is in error, please reach out through my contact information so we can find your account. Best, Julie, JustAnswer Customer Care [email protected] or 800-805-5962 ext.35