Askanexpertonline.comReviews of askanexpertonline.com

Can't do much until after the holiday break but we have somewhere for repairs, thank you. Bill Bollard

knew what to do

This is, without a doubt, the best online service we have received, well...EVER! We had an issue with replacing a water filter on our new fridge, the kitchen floor was flooded and it was after hours (of course!). We we routed to Just Answer and within an hour, from start to finish, the well-spoken, knowledgeable and very patient appliance tech talked us through the replacement! We opted for the phone call rather than text, it went by quickly and we feel we made a new friend with him! HIGHLY recommend Just Answer. It costs $5 to initiate the conversation, then (for us) it was $24 for the technician. Your fee gets you a week of questions or call backs until the issue is resolved. They automatically sign you up for a monthly service fee of $40 but also give you a deadline date to cancel and you can cancel the membership at any time but they prorate the service too. Just a great service all around.

I got a reply, according to my expectation!

was no help this time

Tech was great, no issues here, straight A+. Pearl, the "receptionist?", was also fine. The only glitch (and therefore lower overal rating) is your company's policy of insisting on getting my payment info first, before I could see what services you offer and at what prices. This gives you a very unfair advantage as it enables you to charge whatever prices you want, for services you may choose to (or also not to) provide. Not fair!!

Ricky was great but I am very annoyed to have to pay for his on line assistance. Bell advertises 24/7 assistance, but they don't say you have to pay extra for it. The actual phone call rate is ridiculous.

WAS ABLE TO SCHEDULE SERVICE OM MY APPLIANCE.