Deanna F.
I was told I had to pay $2
I was told I had to pay $2, refundable, to get help by a tech helping to get my crave service signed in as free through my service provider Bell!! I feel I was hoodwinked into this, especially when I made it clear I'm not tech savvy, nxt thing I know I see on my screen from my bk that $66 + $2 taken from my bk!! I don't need these services as they clearly aren't here to help me for what I need!! I see your chat ppl.trained well in roping in unknowing individuals ti take money from ppl, do they get a commission for this!! I feel.ive been fooled and taken advantage of and sll of my money should be returned!! From just trying to set yo my TV on crave which is free from my service provider, this is asinine!! I can't stop crying as you took my disability and that's for my meds and things I need to get through!@ How dare u!! Then tech asks me if I want to talk om phone for $37, are you serious???? He made it clear he couldn't help me fir what I needed but wanted to rack up money just answer takes from my account!!!! Unfathomable, unnacrotable and unscrupulous!!
Response from Askanexpertonline.comJan 22, 2024
Hello Deanna, I apologize for any inconvenience caused. Our records show that you've used our service previously. When you returned recently you saw a Welcome Back message and pricing details when you asked a new question. This did not include the 'join fee' because you paid it the first time you joined the site. Our monthly membership offers unlimited questions in 100+ categories for 30 days. You can cancel the renewal at any time. If you prefer, you can opt for a pay-per-question instead of the membership. We have turned off your membership so no recurring charges will appear moving forward. Please reach out if you need further assistance. Best, Julie, JustAnswer Customer Care [email protected] or 800-805-5962 ext.35