Askanexpertonline.comReviews of askanexpertonline.com

Response from Askanexpertonline.comJun 14, 2025

Hello Teresa, We would love the opportunity to investigate this matter. We will contact you privately for more information. Regards, Aiah JustAnswer Customer Care [email protected] or 1-800-805-5962

Response from Askanexpertonline.comJun 14, 2025

Hello Kimberly, I understand that you had this experience with JustAnswer. I'm sorry to hear that you did not receive a satisfactory answer to your question. When a customer doesn't receive a helpful answer, we encourage them to respond to the Expert and tell them why the answer wasn't helpful. The Expert will work on a better answer, but if the answer is still unsatisfactory, you can ask the Expert to opt out of the question and open it to other Experts. After reviewing your account, I see you agreed to a monthly membership with the following charges: a one-time join fee of $1 and a monthly membership fee of $46. This includes your first question and any additional questions during your membership. These terms are outlined on the Offer Details page, which explains the subscription and automatic charges. I can confirm that your membership was canceled on June 13, 2025, and no further recurring charges will apply. We’ve also initiated a refund for your payment. If you have any additional questions or need further assistance, please don’t hesitate to reach out. Regards, Aiah JustAnswer Customer Care [email protected] or 1-800-805-5962