Askanexpertonline.comReviews of askanexpertonline.com

Response from Askanexpertonline.comSep 7, 2025

Hello Bynette, Thank you for reaching out to us at JustAnswer, and we sincerely apologize for any confusion you may have experienced. It appears that you clicked on an advertisement for JustAnswer, which directed you to our platform. JustAnswer is a third-party question and answer site that connects users with verified Experts across various categories, including Legal, Medical, Pets, Computers, Appliances, Automotive, and more. As a courtesy, we have processed a cancellation of your charges. I assure you that moving forward, you will not see any recurring membership charges. We appreciate your understanding, and if you have any further questions or if there's anything else we can assist you with, please do not hesitate to let us know. Best regards, Angela, JA Customer Care [email protected] 800-808-0643

Response from Askanexpertonline.comSep 8, 2025

Hello, Thank you for reaching out. We understand how important it is to have clear information, and we’d like to help clarify things for you. When a customer posts a question on our platform, access to the service is available exclusively through our membership program. To proceed, enrollment in a monthly membership is required. This membership is set to bill automatically to provide uninterrupted access to our services. During the sign-up process, you would have encountered a message similar to the following: https://ww2-secure.justanswer.com/static/Touchpoint/ImagesforCS/COM%20CC%20PRICE%20SAMPLE.png *Disclaimer: The attached screenshot is an example only of what your payment page outlined when completing your payment transaction and is not a representation of your personal transaction. The recent charge made to your PayPal account has been canceled. The funds are made available to PayPal within the next business day and you should also receive a notification email from PayPal about the refund. Moving forward, you will not see any recurring membership charges. If you have any concerns or inquiries feel free to ask, and we'll be more than happy to guide you through it. Regards, Bella JustAnswer Customer Care [email protected] or 1-800-805-5962