Askanexpertonline.com Reviews | Read Customer Reviews of askanexpertonline.com

Askanexpertonline.com Reviews | Read Customer Reviews of askanexpertonline.com

Askanexpertonline.com reviews

7,256 approved reviews, newest moderated first

June E.
Sep 11, 2025
Josh walked me through and problem…
Josh walked me through and problem solved.
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askanexpertonline.com C.
Sep 11, 2025
Results were fantastic
Results were fantastic, unfortunately it took more than 20 hours to receive the answer
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Steve
Sep 11, 2025
I had 2 issues both taken care of
I had 2 issues - one fixed by Rei and one by Benjie. Both were very informative about the problems and explaining the solutions. Would recommend JustAnswer to friends. I actually created a mailbox and saved some of the correspondence to be able to use JustAnswer when I have problems solving tech problems.
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askanexpertonline.cdom C.
Sep 11, 2025
I was told this would cost $5 and I…
I was told this would cost $5 and I took a screenshot of that chat and find out I was charged $53. I never did get an answer and I don't want one.
Response from Askanexpertonline.comSep 11, 2025
Hello, Thank you for reaching out. I understand any confusion and how frustrating it can be to see a charge you weren’t expecting. I’d be happy to clarify this for you. When you enrolled, you agreed to a one-time join fee of 5 and a recurring monthly membership fee of $48, which covers your first question and any additional questions during your membership. Since your payment was processed through PayPal/Apple Pay, these charges were combined into a single transaction. I understand your concerns regarding the charges. Records indicate that you accepted the membership offer when you submitted your question about Android Devices. For your reference, here’s a sample of how the membership and pricing details are displayed during the sign-up process: https://ww2-secure.justanswer.com/static/Touchpoint/ImagesforCS/COM%20CC%20PRICE%20SAMPLE.png I'm sorry to hear that you didn’t receive a satisfactory answer. I can confirm that your membership was canceled on Sept 10, 2025, and the charge has already been refunded. No further recurring charges will apply. If you have any additional questions or need further assistance, please don’t hesitate to reach out. Regards, Aiah JustAnswer Customer Care [email protected] or 1-800-805-5962
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Jane P.
Sep 11, 2025
Straight forward
Straight forward
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askanexpertonline.com C.
Sep 11, 2025
Pretty Amazing!
Pretty amazing actually. I was glad to be able to speak to someone rather than an AI Bot. Much appreciated! John did an excellent job of thinking about the possible issue and it solved the problem!
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askanexpertonline.com C.
Sep 10, 2025
The gentleman who helped me cancel an…
The gentleman who helped me cancel an old Hulu subscription was able to do this in a matter of a couple of minutes. I’m so so grateful. He was the best.
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david W.
Sep 10, 2025
total failure
tital failure!
Response from Askanexpertonline.comSep 11, 2025
Hello David, Thank you for contacting JustAnswer. We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. As requested, your payment has been refunded. The funds are made available to your bank in 3-5 business days and will appear on your next billing statement. If you have additional questions or concerns, please reply to this email and I will promptly assist you. Best regards, Angela, JA Customer Care [email protected] 800-805-5962
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