Askanexpertonline.comReviews of askanexpertonline.com

Response from Askanexpertonline.comSep 24, 2025

Hello Gene, I understand that this might have caused some confusion about where the charge came from, and we're eager to address your concern. We will contact you privately for more information. Regards, Bella JustAnswer Customer Care [email protected] or 1-800-805-5962

Response from Askanexpertonline.comSep 24, 2025

Hello Cynthia, Thank you for reaching out. This is definitely not the experience that we want to create for our customers. If you still need an answer, we encourage them to respond to the Expert and tell them why the answer wasn't helpful. The Expert will work on a better answer, but if the answer is still not satisfactory, you can ask for a second opinion from another Expert. You can access a list of your questions on My Questions page: http://www.justanswer.com/my-questions.aspx Simply click on the question for which you are seeking an answer, and you will be able to view both your question and the Expert's response. You will also be able to reply to the Expert's response, if necessary, by typing into the text box located at the bottom of the page and pressing Reply. If you are unable to access your question list, it likely means that you are not logged in. In this case, please go to www.justanswer.com, input your username and password, click 'I'm a returning user', and log in. For your reference, upon entering a question on our website, a customer is directed to a payment screen that details a one-time fee as well as a membership fee. This enables you to use our services whenever you need until the end of your membership. I hope this helps to clarify how the service works moving forward. If you would like me to take any action with regard to your account or this question, please let me know. Or, if you would like to know more about how JustAnswer works, I'm happy to be of service! Regards, Bella JustAnswer Customer Care [email protected] or 1-800-805-5962