Kylie Deane (.
Total disaster. BEWARE AUTO SUBSCRIPTION
Total disaster. Service was fine but they set up an auto subscription on your credit card that deducts monthly. Their help auto bot is useless and wants me to hand over credit card details again to talk to someone to cxl. I have phoned and emailed their customer service in the USA. No response to either. Eventually we resorted to cancelling the credit card after 3 payments. The payments kept going on the newly issued card! The CBA has had to stop their “token” that allows this. The whole thing has been a nightmare that’s taken up hours of our time trying to sort.
Response from Askanexpertonline.comJan 12, 2026
Hello Kylie, We're sorry to hear you’ve run into this issue. We’ve sent a formal request for more info via Trustpilot. Please respond there so we can help. Regards, Bella JustAnswer Customer Care [email protected] or 1-800-805-5962



