Askanexpertonline.comReviews of askanexpertonline.com

Jarid was very helpful

Problem resolved quickly.

I am 79 yrs old & was very frustrated to lose service on both my xomo boxes. I tried working with Spectrum for 2 hrs to fix. Finally text asking me for $5 to have a tech call me. Was so frustrated by that point, I paid it, not knowing why I was being charged for equipment failure assistance that was not my fault. I immediately received a text from Just Ask followed by the promised call. On my request, both Agents spoke slowly and clearly. The tech agent patiently walked me thru the reboot process so well on tv #1 that I was able to do tv #2 by myself! He stayed on the line with me until I was sure both TV’s were working. VERY professional and kind and it only took about 15-20 minutes! TY!

While he didn’t solve my problem directly, he did tell me exactly where to go to find the answers I needed.

My technician continued to work with me in spite of time and multiple presumptive fixes. Eventually persistence paid off

The tech answered my questions. But I canceled service because I did NOT realize what I had gotten into! I googled to engage my security service directly and somehow got into this! That’s why I really would rate them a 0! They jump right in line in front of where you want to go! Very deceptive!

After trying for two days to see a station on Live TV, a quick online chat with the technician resolved the issue. Fast and easy fix that I didn’t feel comfortable trying on my own.

Very helpful