Sandy K.
I was in distress when I contacted you…
I was in distress when I contacted you and did not know I wasn’t going to get a prescription. I am elderly and I feel that it was very unfair that I was left hanging without solving my issue. I am on Medicare and was and still am waiting to get into my doctor as I changed plans this new year. I had to pay $46.00 for you to just tell me I need an antibiotic. I know what I needed, but had no idea this would only be advise. This is very unfair to be charged $46.00 just for this advise. The issue was not solved and I was still in pain and discomfort. I paid you through PayPal because I did not have the funds. So I used credit through PayPal and received no results. I’m asking for a refund since my issue was not solved. Thank you kindly!!
Response from AskadoctorJan 18, 2025
Hello Sandy, Thank you for using JustAnswer. I hope your day is going well. I see you have posted a question to our website asking for a medical prescription. I am sorry for any confusion on how our service works, however, we cannot refer or distribute medications through our site. This is prohibited by law to prescribe for someone who has not been examined or whose medical history is unknown. That said, medical experts can answer other medical questions. You have been charged a monthly membership fee of $46 at the time you posted your first question. This was displayed on the same page you entered your billing information, just before you posted your question and accepted our terms of service. In addition, I can confirm that the membership was turned off on Jan. 14, 2025. Moving forward, you will not see any recurring membership charges, and process the refund for the $46. If you have any further questions or concerns, please don’t hesitate to let us know. We’re here to assist you. Regards, Aiah JustAnswer Customer Care [email protected] or 1-800-805-5962