AskadoctorReviews of askadoctor.help

Response from AskadoctorJun 15, 2025

Hello, Thank you for reaching out to us. I completely understand how this situation might have caused some confusion, and I truly appreciate you bringing it to our attention. Upon reviewing your account, I can confirm that you enrolled in a monthly membership, which includes a one-time join fee of $5 and a recurring monthly fee of $46. This membership covers your initial question as well as any additional questions during your active subscription. These terms are clearly outlined on the Offer Details page, which provides a full explanation of the subscription and automatic billing. As a members-only service, we always present the pricing and terms prominently on our payment page. All customers are required to review and agree to these terms before enrollment. We aim to maintain full transparency to prevent any misunderstandings or unintentional sign-ups. I'm glad that you tried out our service, but I'm a bit saddened that you no longer need the membership. I can confirm that your membership was canceled on June 14, 2025, and the charge of $51 has already been voided, no further recurring charges will apply. If you have any additional questions or need further assistance, please don’t hesitate to reach out. Regards, Aiah JustAnswer Customer Care [email protected] or 1-800-805-5962