AskadoctorReviews of askadoctor.help

Response from AskadoctorSep 14, 2025

Hello, Hello, Thank you for reaching out. If you mean that you’d like to return to your Expert, you can access your list of questions on the My Questions page: http://www.justanswer.com/my-questions.aspx Simply click on the question you’re referring to, and you’ll be able to view both your question and the Expert’s response. If necessary, you can also reply to the Expert by typing into the text box at the bottom of the page and clicking Reply. If you’re unable to access your question list, it may be because you are not logged in. In that case, please go to www.justanswer.com, enter your username and password, select I’m a returning user, and log in. However, if you were referring to something else, please let me know, and I’ll be happy to assist you further. Best regards, Bella JustAnswer Customer Care [email protected] or 800-805-5962

Response from AskadoctorSep 14, 2025

Hello, Thank you for letting us know. We understand how important it is to have everything clearly explained, and we're here to assist you. When you submitted your question, you were enrolled in our monthly membership program. This setup ensures continuous service with automatic billing. During the sign-up, you would have seen a message like this: https://app.screencast.com/GN16AWSlNlqVm?tab=Details *Disclaimer: The attached screenshot is an example only of what your payment page outlined when completing your payment transaction and is not a representation of your personal transaction. Furthermore, your payment is showing as "reversed" on our end. This means we were able to cancel the transaction before the funds left your account. When this happens, the charge will just disappear from the account because it was never finalized. In addition, your membership has been canceled from your end on 13-Sep-25. Moving forward, you will not see any recurring membership charges. Please let me know if you need further assistance. Best regards, Bella JustAnswer Customer Care [email protected] or 800-805-5962