Searching the internet for Answers to Questions frustrating you? Looking for an Expert to Answer you online ASAP? Ask a question, name your price & Doctors & other Online Advice Experts answer you in hours. askadoctor.help - Quality answers from live people. If you have questions or concerns about your account, please contact us at the email address below or call us toll-free if there is anything we can help you with.
Askadoctor (askadoctor.help) has 5,295 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
Also known as
askadoctor.help
Website
askadoctor.help
Category
Public Services & Welfare
Listed on Five Star Index
2026
About these reviews
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The company replied to 5% of reviews.
Latest
Most recent review: October 2026.
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Don't even bother. This "service" is a wrought from start to finish. My mother was put onto it by someone from the emergency line and she asked her question, didn't receive any help, and only then was told it cost money. She paid, then six months later found an anomalous charge on her card she didn't recognise. The first charge automatically created a subscription to the website that we can't undo because - surprisingly - we have no account details to log in and cancel said subscription, which is over $60 a month. Run Far Away!!!
Response from AskadoctorSep 21, 2025
Hello Debbie,
We understand your concern, and we are happy to look into this. We will contact you privately for more details.
Regards,
Aiah
JustAnswer Customer Care
[email protected] or 1-800-805-5962
DS
Debra S.
knowledgable & kind
He was knowledgable, kind, and thorough
DA
dave
Informing
honesty, listening to my concerns, addressed or gave back round on my questions.
AH
askadoctor.help C.
I liked the experience a lot but did…
I liked the experience a lot but did not like how I was charged $70 when the computer said $5 (refundable).
BP
Bill P.
quick and easy process
quick and easy process, but they were not transparent about the pricing--the initial cost was $5, then after the consult was informed it was going to be $65 a month, which I cancelled. Not cool.
Response from AskadoctorSep 22, 2025
Hello Bill,
Thank you for reaching out.
We understand how important it is to have everything clearly explained, and we're here to assist you. When you submitted your question, you were enrolled in our monthly membership program. This setup ensures continuous service with automatic billing. During the sign-up, you would have seen a message like this: https://app.screencast.com/GN16AWSlNlqVm?tab=Details
*Disclaimer: The attached screenshot is an example only of what your payment page outlined when completing your payment transaction and is not a representation of your personal transaction.
Furthermore, I can confirm that you have successfully canceled your membership on 18-Sep-25. I assure you that moving forward you will not see any recurring membership charges.
If I can be of further assistance, please let me know.
Best regards,
Bella at JustAnswer Customer Care
[email protected] or call 1-800-808-0643
WE
Werner
Schlechte und teure medizinische Hilfe im Notfall
Wir waren sehr froh, so schnell und ausführlich eine medizinische Auskunft zu bekommen.
Leider haben wir im Nachhinein feststellen müssen, dass wir in eine Abo-Falle gestolpert sind, die wir erst durch PayPal erfahren haben und beseitigen konnten.
Zum anderen wurden uns falsche Informationen zu angeblich frei verkäuflichen Medikamenten mitgeteilt. All das hat dazu geführt, dass mir erst Pharmazien vor Ort wirklich helfen konnten.
Schade, ich war anfangs von dem Service überzeugt.
Response from AskadoctorOct 2, 2025
Hello Werner,
Thank you for reaching out.
We understand how important it is to have clear information, and we want to help clarify things for you. When you posted your question on our platform, you enrolled in our monthly membership program. This membership is designed to bill automatically to ensure uninterrupted service. During the sign-up process, you would have seen a message similar to this: https://app.screencast.com/GN16AWSlNlqVm?tab=Details
*Disclaimer: The attached screenshot is an example only of what your payment page outlined when completing your payment transaction and is not a representation of your personal transaction.
The membership charge has been refunded, and I’ve ensured that your membership has been successfully deactivated. If you need any additional information, feel free to contact us.
Best,
Julie, JustAnswer Customer Care
[email protected]
4408081680054
http://www.justanswer.co.uk/help/
LY
LynRed
It was ok but really didn’t help…
Provided factual answers to my questions. US doctor so some advice wasn’t possible in Canada ie. didn’t know if meds suggested were available here. Advice for me to fly to US to get care given challenges with my specialist, was unrealistic for many reasons. (I can hardly leave my house with symptoms let alone fly, cost, and had no understanding that Canadians are boycotting travel to US. Response: “why? Do you not like us?” - good grief. No, it is one small thing we can do to protest being threatened with annexation and imposition of unreasonable tariffs to bully us into submission). I left the call with my fears about taking this specific class of medication still firmly in place. Perhaps there is no way to alleviate because the meds I am likely going to be put on are potent with significant side effects (including increased cancer risk, suppressed immune system, etc.). The overall message was the same as I have received by other doctors: I need to take the medication. I find doctors aren’t great at truly listening and responding to patient fears. Her focus was on facts not the fear. She did validate my experience with my gastroenterologist was not appropriate, though.Appreciated how quickly I could speak to someone.
Response from AskadoctorSep 22, 2025
Hello,
Thank you so much for sharing your experience with us.
I'm sorry to hear that you didn’t receive an answer that satisfied your question. This is definitely not the experience that we want to create for our customers.
I wanted to let you know that an Expert has responded to your question. I would encourage you to reply to your Expert with follow up questions.
You can access a list of your questions on My Questions page:
http://www.justanswer.com/my-questions.aspx
Simply click on the question for which you are seeking an answer, and you will be able to view both your question and the Expert's response. You will also be able to reply to the Expert's response, if necessary, by typing into the text box located on the bottom of the page and pressing Reply. If you are unable to access your question list, it likely means that you are not logged in. In this case, please go to www.justanswer.com, input your username and password, click 'I'm a returning user' and log in.
If I can be of further assistance, please let me know.
Regards,
Bella
JustAnswer Customer Care
[email protected] or 1-800-805-5962
