ASAP Site ServicesReviews of asapsiteservices.com

I ordered a porta potty for a Saturday event. I got confirmation that it would be delivered on Friday.......no show. On Sunday afternoon I got a call that the guy was ready to deliver the unit. No more needs to be said.

This was a bit of a cluster. I'm shocked I'm asked to write a review. I ordered a 40 yard dumpster for 10 days and a porta-potty with a sink for 28 days to be delivered to my Mom's house so we could begin the cleaning of the hoarder house. We needed the porta-potty as my Mom had completely filled the house and shut off the water so we needed a bathroom on site. The kind sales person told me they would arrive on Wednesday. The salesperson asked and I gave instruction that they should deliver them on the front lawn. The salesperson told me she would keep on it to make sure I did not have a problem. I would arrive from out of state on Tuesday 6/14. The 40 yard dumpster arrived Wednesday 6/15 while we were at Mom's funeral. The delivery people called three times during the funeral to confirm the placement although the instructions were already clearly given. They did not deliver a porta-potty. I called several times on Wednesday afternoon, Thursday and Friday to inquire about the missing porta-potty. The Voice response unit would keep me on hold for about 15 minutes and then just hang up. It would take several attempts just to get through to a person. When I finally got through and spoke to people about the porta-potty they told me they needed to look into it and would call me back. Nobody ever called back. Saturday and Sunday, nobody was in the office and I would end up leaving messages on the machine. By Sunday the dumpster was full and needed to be picked up. I left a message to request a pick-up. On Monday 6/21, I spoke with a person and they apologized about the problem and offered to cancel the delivery and give me a refund on the porta potty. I accepted and again arranged for the full 40 yard dumpster to be picked up on Wednesday (even though I had left that message already on Sunday). On Tuesday 6/22, the porta-potty was delivered in the early morning much to my surprise. I called and spoke with a guy to who I explained the problem. He told me they would scheduled a pick up of the porta-potty but I needed to acknowledge acceptance of the charges. I refused stating I was already offered a refund. He explained that this was a required item on his screen that I accept the charges in order to schedule the pick-up. I again refused. He transferred me to a young lady in their finance department. I explained the total cluster to her. She understood and told me she needed to research the problem and I would be called back in an hour. In about 45 minutes, I was called by a gentlemen who explained that they would pick up the porta-potty and not charge me for it. I flew out from the state on Wednesday 6/23. To date the company has only charged my card for the 40 yard dumpster. I should mention the following: My nephew who has continued the clean up effort was able to rent two subsequent dumpsters from another company, a 40 and 30 yard, for less than I paid for the 40 yard through ASAP. Speaking with a friend, the quoted price for the porta-potty was amazing as it was for 28 days and included weekly maintenance. He had previously rented ones for a single day for a party at about half the price I was quoted for 28 days. Update to this craziness. Today 6/30 I found an authorization on my credit card for the porta-potty. I called in and explained again what transpired. I was told they would look into this and call me back. Hopefully they are able to reverse this. Now it is 7/5/21. I checked the authorization which has become a transaction on my credit card. It has not been reversed nor have they called me back. I'm on hold with ASAP Site Services now over 40 minutes with no end in site. I hung up and called back this time asking the VRU to call me back. An hour or so later I spoke with a young lady familiar with my case. She told me they have all the notes to reverse the charge but nobody had actually done it. I am now waiting for an email confirmation that the charge will be reversed. On 7/7 I called again and was told by the gentlemen that he would do what he could to expedite the refund. On 7/8 a member of their finance group called me. She informed me that the transaction was reversed on 7/6. She further explained that nobody let her know that I needed or expected confirmation. She emailed me a record of the transaction. I can say that as of 7/9 my issue around the charge of the porta-potty is now resolved. I hope this explains my overly generous 2 star rating.

Real people actually answer the phone. They took care of my request with no problems

Unit delivered on 6/10 to a construction site. Pricing included 1x weekly service. A call was placed on 6/17 requesting when the first service would be performed. No one from ASAP returned the call. The homeowner called ASAP to request a service call as the toilet was overflowing. A service was finally made on 6/21, which was the FIRST service. A call was placed on 6/28 to AGAIN request a service schedule. I was told that it would take "a day or two" to "get back with me". This is completely unacceptable and we will not be using ASAP Site Services for our vendor moving forward.

Was a little frustrated trying to receive a refund due to a weather cancellation. Somethings are just out of people’s control and it would make your company not seem so ruthless if those facts were put into consideration. I don’t think people sit around and think about calling companies to set up contracts knowing they are going to cancel them for fun. Most times it is an emergency and a tough situation for the customer. Then to be faced with the idea that you could have potentially lost your company money due to a company policy which could potentially effect your job, is concerning as well.

Service never delivered porta potty. Called and told someone would call back, but never received a call back, twice. This was an emergency shut down job for one week, very unhappy with non service. They did charge credit card though.

Thank you so much, so easy, on time, friendly, timely!

The restroom trailer was really nice and significantly better than a standard port-a-pot unit for our wedding. The only reason I didn't mark them as 4 stars is because after I was quoted the price, they added $500 on top of it because the trailer was located farther away than they expected. That shouldn't have been my problem. Ultimately I conceded and paid the extra money because I really needed the restroom setup for my daughter's wedding on our property. They didn't let me know in time to evaluate other companies and pick a different unit. They were helpful otherwise although I was really worried they were not going not goign to show up because they didn't arrive until 6:30 pm the day before the wedding. Still the trailer was really nice so 4 stars.