ASAP Site ServicesReviews of asapsiteservices.com

Great service! Great communication! Affordable pricing.

I am responding to your comment back,on your cancelation of my dumpster..you said I was contacted within an hour and that is not true I had no calls or emails canceling anything, I had to call a second time in order to get the information about the cancelation....There is an issue in my opinion when you rent and require money ahead of time....And by the way I spoke with someone there who told me that my contract for the dumpster rental states that a rental is not guaranteed...problem with that, is that, that contract is not sent to you until after the dumpster is rented and money is sent...not guaranteeing a rental once ordered and paid for should be verbally spoken of before the rental is finalized, not after..This whole situation caused me more money because I then was ordering a replacement dumpster more immediately...because I had to wait until the 11th of July to get a different rental (Rented tge 1st one from ASAP on the 3rd). I had to wait for my money to be returned to me (It took 8 days!!) I spoke with my bank and was told it was the company that placed the hold on my money, all other transactions I had made all cleared 3 days before..ASAP Site Services..

I first used this service in November of '23. I ordered a dumpster to be delivered to my home and when it wasn't available I was contacted by Customer Service and was given a different size unit for a different day. Delivery was successful and communication was clear. However, my two recent experiences have been completely disappointing and I will never use this business again. I placed an order in May for another unit to be delivered. I received an email the day before delivery stating my order had been canceled and refunded due to overbooking. I placed an order on June 3rd for a dumpster delivery on June 13th. Money was taken out and the day before delivery was supposed to happen I made a phone call to customer service trying to check on an order update. I got absolutely no helpful information other than "your order is processing. I cannot help you further. Call back tomorrow if it isn't delivered." I called on the 13th, delivered day, no answer until my 5th try. No information provided, just a "it's processing. There's nothing I can do." I waited all day Friday, all day Monday and emailed to check in with no response. I got an email Tuesday the 18th stating my order had been canceled and refunded. I have not received my refund, I texted the number that says "text or call" with no response at all. I emailed their "24/7 email service" and received nothing. The lack of communication is poor. The customer service is poor. The waste of time is incredibly frustrating. I understand overbooked but not knowing anything for weeks and then not being available to help your customers is extreme disappointing. I will never use this business again nor will I recommend it to anyone.

I was quoted a price to have two outhouse tanks pumped out. I spoke to a rep on the phone 2 different times and it was clear exactly what I needed and what the cost would be. On the day of the service I got a call and they wanted more money. The person on the phone was extremly rude.

Horrible experience! I was quote verbally and in writing that the pricing scale is per gallons NOT per unit. I even specifically asked if it mattered that I have 2 or 4 units and was told NO. It's by the gallon. Right before my event, thet arrived to clean out the units and were surprised there were 2. Called us to confirm there would be a double charge! No way! Scam! Do not trust this company.

Thank you for the service from order to delivery! The friendly driver called when the portable was being delivered and sent a picture of the delivered portable. The portable was exactly where I imagined it to be. The service was on time! Thank you.

Representative set me up with two days of notice. The gentleman I spoke with was awesome.

I've used ASAP at least 6 times for events that I host and have had all great experiences except for one. I want to emphasize first that the quality of service during delivery and pickup has been exceptional up until the last time. It was the first time they sent Pit Stop porta potties and crew for delivery, and it was the first time I've ever had any issues. Anytime the ASAP team delivered before, they would send a photo so I could make sure everything was right and it always was. This past time, however, I didn't receive a confirmation photo. When I arrived at the event space, I saw that we were missing a portion of our delivery (a sink). The woman I spoke to on the phone was quick to help and they delivered the missing sink early on the day of the event, so that was much appreciated. I understand mistakes happen so I still was happy with the service until I looked inside the porta potties and one had no toilet paper, the other two had very little paper, and one had a broken toilet paper holder. Previously they all came in great condition and stocked with an efficient amount of paper. I'm hoping that the next time they go back to ASAP inventory instead of Pit Stop. I will continue using ASAP in hopes there won't be any further issues because overall, I have had more positive experiences than negative.