Jeanine B.
We have a portable toilet on our…
We have a portable toilet on our property which arrived on time and has been serviced and billed for once without event; however, an enormous figure was drawn on our account today and we are unable to reach anyone to resolve the issue. Our bank has advised us to change our account information and has blocked the transaction, but the problems that come from such a change cannot be overstated. There are no people answering calls to address the issue.
Response from ASAP Site ServicesOct 15, 2018
Good Afternoon! My name is Michael, and I'm one of the managers here. I do apologize for any issues that you had on behalf of Arwood Waste. Yours was an atypical experience, as we pride ourselves on our excellent customer service. There is no excuse for what happened, however, we're only human, and unfortunately accidents do happen. If you're willing to give us another chance to make this right, I would be happy to offer you a discount on a future rental. We would hate to lose you as a customer. Please feel free to get back to me, directly, with any questions you might have ([email protected]). Thank you, and have a wonderful rest of your day.