ASAP Site ServicesReviews of asapsiteservices.com

Did not understand prices on internet, monthly,daily,yearly? Phone service, they did not give information, wanted to know options with prices.

All material indicated my area was serviced but they denied service.

Very helpful customer service with next day delivery in a rural area. Thrilled with the price and weekly service too. Great value from a professional company.

I was very specific in my instructions stating that the restroom needed to be delivered after school hours on Friday and be picked up on Monday before school started. Several times they called trying to deliver on Thursday and Friday morning. To find out they did deliver Friday afternoon before school let out and at 11:00 Monday morning the restroom was still at the school. I don't know how to be any more specific! This makes me and our customer extremely angry that protocol can't be followed.

My communication with them was excellent !

Fast Convenient Friendly Service. I will defiantly recommend this company to my construction partners.

I ordered a standard portable toilet, thinking I was paying a good price. I ended up having to cancel my order through email. I never received any notification or response back, I just assumed they were taking care of everything. The portable ended up being delivered even though I requested cancellation. When calling Arwood back, I was first told that the cancellation process was never finished and that the delivery driver was never told. I was also told I would be receiving a call back after a the situation would be looked into, this being a Friday, and had to call back Monday to see what was being done after no contact was made. That Monday they explained that someone tried giving me a call, which did not happen, and that our cancellation did not get finished due to the cancellation not being a week before delivery. I did not understand why they couldn't cancel my order, and I was wanting a refund. Before cancelling, I made sure to read all the terms and conditions, especially the cancellation section. The terms and conditions stated that any days past 48 hours of the delivery date was a permissible amount of time to cancel and still receive a refund, and I made sure to do so 3-4 days before the delivery date. They once again said they would call me back and told me they shouldn't be able to give me a refund after explaining that I did not cancel before 48 hours of delivery, which was untrue. They once again did not call me back, so I called again the next day. I was told that I would at most get a $50 credit since I did not cancel within a week of delivery, which was not stated as such in their terms & conditions. I was then told I didn't cancel within 10 days of delivery, which I did not understand why I was being told different things. They also tried to tell me that a construction order can be refunded, but not a commercial use, which is not true based on their terms and conditions, which state "All orders". The rest of the call I was still being told different things, and none of that was even on their terms and conditions. I had to explain to them over the phone what their policy is (since they did not seem to know), and I stated I did not understand why a full refund could not be issued; I felt that I was right in getting my full refund. I was AGAIN told that someone would call me back after a manager was spoken to. This last time, I was called back by an employee explaining I would in fact be receiving a full refund, which I would not have settled any less for. As much as I was grateful for my deserved refund, I did not receive good service at all. Therefore, I cannot rate anywhere close to 5 stars (which was asked of me at the end of the last call), since it would not be honest in the slightest due to all the hassle and headache I went through with this company. Overall, I felt like I was trying to be swindled, and I will not be using this company in the future.

Experience with Arwood waste was excellent the service was good and the people in the office are for more than professional