ASAP Site ServicesReviews of asapsiteservices.com

I try very hard to always be positive, but this was a terrible experience and I will never use or recommend Arwood Waste. Why? After paying up front, I got a phone call the day the toilet was to be delivered to the job site saying there was an extra $50 fee. Then when the driver arrived on site he said he couldn't drive his pickup on to our driveway. The toilet was finally delivered the day after it was promised, for $50 more than it was originally paid for. Don't use Arwood. Yes, I approved the upcharge. Under protest because I had a crew showing up to work and they needed a toilet. Still very disappointed with the terrible customer service.

Very helpful and professional. They made sure to cover all questions about location and billing the first conversation so there wasn't multiple phone calls back and forth. Very good experience!

I honestly would not give any stars for the absolute poor quality given in almost every aspect but I wouldn’t be able to rate this business if not for the one star! I started by signing up with Arwood March 21st because my previous garbage company was definitely lacking in professionalism to say the least. I was first told I would be paying one amount but after about a week I was told my cost had to go up $30 more for gas reasons...ok! I waited over two weeks just to receive my garbage cans and once I finally received them the garbage truck had drove passed my house...called and complained and waited the following week...how convenient, they drove passed again! The third week they finally stopped and picked it up and when I got home from work I seen garbage and recycling all in my driveway, all over my yard, in my neighbors yard and in the road which I had to go and pick up!!! I called and complained and was told that it would be straightened out...which that was! I was there the fourth time the garbage truck came and low and behold it was subcontracted out to the same garbage company I had before for a lot less money!!! Regardless, I let it go thinking that it would be straightened out. Time went on and I had no issues until I received no bill nor any phone calls regarding my bill for the next quarter. It was October when I was charged for my quarterly but not knowing or being prepared for that charge, I had to pay an overdraft fee for it. I bit the bullet in regards to that payment but got slammed with another quarterly charge in November plus extra costs. Not only did they charge my account for that quarterly charge plus some they also charged whatever fees they had all separately which overdrew my account 3 times! Then to smack me in the face one more time they again charged my account a third time in December which overdrew again! I have made phone calls to Arwood stating all these things that has happened without my consent to using my card but all I hear is how “we reserve the right to charge more” or basically you give up your rights or your say if you choose us!!! TOTALLY UNPROFESSIONAL!!! I have requested refunds for just the overdraft fees due to their screw ups in billing yet received NOTHING!!!!! I will not stand as a human being and be taken advantage of while the owner steals food from my children’s mouths!!! Yes that’s right I work hard for my money and to just have you make money off of me is absolute shameful behavior! I will continue this with the attorney general, better business bureau and anyone else needed to get the respect as a customer That should have been given! Little tip for you....if you treat your customers well, they will leave good reviews and keep coming back but I obviously see I’m not the only one by far that has gotten taken advantage of by you!!!!!

Rather slow to respond, and takes them several notifications before they do anything.

I have a few issues, none major, that would help Arwood Waste. I received too many emails; can't even locate the one that gave overall price and time frame allowed for havaing the unit. I was also charged an extra $6.03 with no explanation....yet; intend to call. Unit came without hand sanitizer and was never asked if wanted any. Overall, the unit was clean as advertised.

So far so good was very nice today thanks

Very clean portapotty arrived on time and person delivering was very professional and courteous.

Awesome service as always