AsanaReviews of asana.com

Good software, but the pricing is borderline misleading. It's advertised at $10 per seat, but in reality, you have to purchase seats in increments. Since we have six employees, we had to pay for ten seats, which is frustrating and leaves a bad taste, especially after spending a week on a free trial. In their community forums a lot of people complain but ASANA answer is bascially "screw you, take it or leave it". We've now purchased it for six people for one year (the lowest plan), and it cost us $1,437, which is $20 per month per person, not $10. If ASANA doesn't prove to be the absolute best software we've ever used with exceptional customer service, we will be switching.

Asana is an amazing software, even free for personal usage, which helps you boost productivity. I've been using it both, personally and professionally with the paid version, and I may recommend it to anyone who is aiming to gain in structuring the way you and your teams work.

We paid for a year hoping to like the platform, when we cancelled they refused to refund us. SAD!!!

aucun suivi client aucune réponse aux demandes chatbot pourri on ne sait comment vous joindre

Not bad, nice interface, but lacks automation monday has

Not bad, but could be better. Non-existent customer support; Lacks some automation features that their competitors have; Not good for customizations

Awful deceptive billing practices

I've spent nearly the past month trying to update our billing information. The "billing owner" left the company, so it's been a pain to get it updated. This was supposed to changed over to me last week, but alas, it did not happen. Now our paid service has been shut down which impacts our day to day operations. I've reached out to their support team several times and they are extremely unhelpful. They keep saying they are escalating it, but I haven't been contacted, there's no phone number. By far the worst customer support I've experienced in all of the vendors I've worked with. We're trying to pay, but it seems you have to jump through multiple hoops to be able to do so.