Cara
Ordered from here 2x now and while the…
Ordered from here 2x now and while the frames and nice and reasonably priced, the matte has been the wrong size consistently. It comes 1/4 inch smaller on either side which makes for gaps (meaning the opening for the picture is LARGER). Tried customer service via their WhatsApp option but got 0 response.
Response from ArtToFramesOct 11, 2026
Cara, we’re sorry the mat opening wasn’t what you expected. Our mats are intentionally cut approximately 1/4 inch smaller than the entered image size to provide the overlap needed to hold the artwork securely. This is noted on the product page, when adding the item to the cart, and again in the cart and order confirmation. If the mat you received differs from the measurements shown on your order, please email your order number and a photo of the measurements to [email protected] and we’ll gladly review it.


