Preserve all your life's important moments with custom frames online with Art To Frame's great collection of online frames. Call us today at 718-788-6200.
ArtToFrames (arttoframe.com) has 616 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Claim this listingDecoration & Interior · New York, New York
Excellent
Decoration & Interior · New York, New York
Excellent
Decoration & Interior · New York, New York
Excellent
Decoration & Interior · New York City, New York
Excellent
Showing 24 reviews with 2 stars · Clear filters
lesleyairthgmail.com
I ordered and paid for three frames. You sent me one. Do you plan to send me the other two?
Response from ArtToFramesOct 18, 2026
We’re sorry for the confusion. We reviewed this order and it contains one item, which matches the frame that was delivered. If you’re referring to additional frames from a different order, please email the relevant order number to [email protected] and we’ll be happy to review it.
S H L.
Product received with multiple places scratched or pulled up exposing the particle product under the black paint and each frame came with separate hanging pieces. Great to have a way to hang but doesn’t make sense for it to be two separate methods.
Response from ArtToFramesOct 18, 2026
We’re sorry the frames arrived with scratches and areas where the finish had lifted. Different frame sizes can require different default hanging hardware, although customers can select matching hardware when available, and the selected hardware is shown on the product, cart, checkout, and order confirmation pages. Please email your order number and clear photos of the damaged areas to [email protected] so our team can review the condition of the frames and help with the appropriate resolution.
Michael S.
The mats were sometimes incorrectly cut
Response from ArtToFramesOct 18, 2026
Michael, our mats are intentionally cut approximately 1/4 inch smaller than the image size entered so the artwork has enough overlap and does not fall through the opening. The resulting opening size is shown throughout the ordering process, including the product, cart, checkout, and order confirmation pages. If the mats you received differ from the measurements shown on your order, please email your order number and photos showing the measurements to [email protected] and we’ll gladly review them.
dballacvillage.net
Wasn't going to say anything but i continue to get request for my feedback but the frame showed up broke across the top 24" edge. I glued and repaired it since i needed it in a timely manner.
Response from ArtToFramesOct 18, 2026
We’re sorry the frame arrived broken across the top and that you had to repair it yourself because you needed it right away. Even though you were able to make it usable, that’s not how the frame should have arrived. Please email your order number and a photo of the damaged area to [email protected] so our team can review what happened and take care of the issue.
toxicologist.mommygmail.com
Arrived on time, but it’s VERY cheaply made. For the price they charge I thought the back of the box would also be wooden but it’s a foam material that you can’t even hang on a wall. Very disappointing. Waste of money.
Response from ArtToFramesOct 11, 2026
We’re sorry the construction wasn’t what you expected. This order was for a custom shadowbox frame, and it was shipped fully constructed. While the rear panel includes foam board, it is bonded to mat board for additional support and is designed to hold approximately 20 pounds of material when properly attached. We appreciate the opportunity to clarify how the shadowbox is constructed.
CM
Unfortunately, the frame was received damaged. I reported the damage to ArtToFrame same day by email, then again seven days later. No response from customer service whatsoever. I called them today and left a message, but no response thus far. Frame looks great except for the broken corners. Very disappointing considering all of the positive reviews.
Response from ArtToFramesOct 11, 2026
CM, we’re sorry the frame arrived with damaged corners. We can see that you called and selected the replacement option through our phone system, which provided instructions for submitting photos of the damage and order information through our contact page. We’ll also follow up with you directly by email so we can make sure the required photos are received and get the replacement process moving.
md_hamptonbellsouth.net
The frame arrived, and I truly love the idea and the craftsmanship. I was excited to hang it, but the corner wedges were missing, even after we searched through the packaging several times.I emailed customer service on Sunday, and the Wednesday reply simply asked for photos of everything we received. When I called, I was told the same thing again. I had hoped for an apology and reassurance that the missing pieces were already being sent, but that didn’t happen.My husband became frustrated and decided to find a solution himself. I was really looking forward to trying more of this company’s products since we have additional framing needs, but the customer service experience unfortunately fell short
Response from ArtToFramesOct 5, 2026
We’re glad you loved the frame and its craftsmanship, but we’re sorry the missing corner wedges and the way your request was handled took away from the experience. We should have made the next steps clearer rather than leaving you feeling like you had to solve the problem yourself. If this still hasn’t been resolved, please email your order number to [email protected] so we can review the case and help get it taken care of.
llewisoutlook.com
I had a free shipping code for signing up for text messages and it did not work. I called several times with no answer and left messages with no reply. Product was ok..
Response from ArtToFramesOct 5, 2026
We’re sorry the free-shipping code didn’t apply and that you weren’t able to reach our team afterward. Please email your order number to [email protected] so we can review the promotion and what happened during checkout.