Preserve all your life's important moments with custom frames online with Art To Frame's great collection of online frames. Call us today at 718-788-6200.
ArtToFrames (arttoframe.com) has 616 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Claim this listingDecoration & Interior · New York, New York
Excellent
Decoration & Interior · New York, New York
Excellent
Decoration & Interior · New York, New York
Excellent
Decoration & Interior · New York City, New York
Excellent
616 approved reviews, newest moderated first
RoyC
Most companies provide good products and customer service everyday. The true test of how good a company is when a mistake is made. I had a unique special custom order request that was not made correctly. ArtToFrames investigated the error and provided me with the correct product. I buy a lot of collage frames and ArtToFrames has the best and most comprehensive collection of frames, mats, and glasses. It is very easy to customize your order.
Michael B.
Fake web site? 2 weeks no updates on what looks to be a fake tracking number. click on the live chat and nothing works....
Jacqueline M.
DO NOT trust this business with your deadlines or your money. I ordered a custom sized UV plexiglass for a piece of art for a show. It was ordered was to be delivered by September 27 and was needed for a deadline. It has not been scanned by the shipper since it left the first shipping facility on September 24th. Today is September 30th so this is day six with no shipping scans. By all indications, it is lost in transit. I contacted Art to Frames to request a re-make and cancellation of the current order since it is lost in shipping. I told them I need to have a new plexiglass made with rush shipping at this point because theirs is lost in transit. They refused and stated I have to wait an undetermined length of time to see if it shows up and if it does, I can pay to mail the item back to them and re-order a new one if I choose - which would be FAR too late for my deadline. I told them that will not work and I needed to order a replacement immediately with overnight shipping and further that I would not pay to ship it back. The agent did not respond. I asked how I was to get a refund if it never arrives (which seems likely at this point) and they did not respond. I have spoken with two different customer service representatives today at Art to Frames (when someone can be reached and the call is not put on endless hold until it goes to voice mail). Neither agent would refund the purchase price for the item not received. I requested a call back from a manager and nobody has responded. The vendor shipped the item via Amazon shipping and I am unable to contact them directly, so there is no answer as to where the piece may be. Again, by all indications it is lost, so I have to provide cover and pay another vendor and rush shipping to get a replacement ASAP. This is a nightmare. It's laughable that their hold message markets to professional artists and photographers and even offers drop shipping to clients. NO THANK YOU. My clients want to actually receive their products.
Ryan A.
Ordered two matching frames two weeks ago. Due to poor quality control, I was sent frames that did not match. Had to deal with terrible customer service. A "replacement" frame was sent that was an even poorer match, had no hanger and with no faster shipping (as all paid for in original order). Again, had to deal with their terrible customer service- over a 30 min chat this time, multiple request for photos, etc- to reach a resolution that they would send another frame with the assurance it would match. A day later received an email, stating they would not be able to send a matching frame. This email also changed the description of the frame from what their website has listed. Offered to "refund" me for less than original amount paid. Steer clear. Poor quality control and customer service.
MD
I’m not sure what all the sour complaints are about. I had a great experience. There was one small thing I had to write to customer service about but they responded quickly and made a correction. I would use Art to Frames again. I feel like it was a good value for the cost.
Maggie M.
I ordered four 9X12 picture frames but what I received was four 5X7 frames with no paperwork and no way to contact them.
Frank
I will not use ArtToFrames either. I had a very nice frame that I wanted to use for this project so I just ordered the double matts and a piece of glass. Well the matts came out ok although the color of the inner matte was off but the real problem was they sent a very small piece of glass (8X10) for a 30X20 matte that they made for me. I talked with customer service and was told thats what I ordered. I don't know how in the world that could happen. But my real gripe is the left hand has no idea what the right hand is doing. If I did order the small glass for this project, wouldn't it be a red flag that this wont work in my order...at least a phone call.
Alisa G.
Nice work and perfect shipping package.