Megan
Cheap Frame Broke Within 3 Months and Bad Customer Service
After three months, the frame broke and fell off my wall. When I contacted customer service about getting a replacement, they said I would need to cover the cost of shipping. When I responded saying that I didn't think I should have to cover the cost of shipping, they said that I waited too long to respond to their email and that they could only offer me a 15% off coupon on a future purchase.
Response from ArtToFramesMay 13, 2026
"Hi Megan, We're very sorry that your frame broke and that your experience with our support team left you feeling disappointed. We understand how frustrating that must have been. We would like the opportunity to review this again and see how we can make it right. Please contact us with your order information and a photo of the broken frame, including the sticker on the back, so our team can take another look. Thank you for your feedback."


