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ArtToFrames (arttoframe.com) has 616 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
arttoframe.com
Website
arttoframe.com
Category
Decoration & Interior
Location
New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 71% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Brian, we’re glad you’re happy with the frame and that it arrived safely without damage. Thank you for sharing your experience.
GR
geenanaelmore.rr.com
Great frame
Great frame
Response from ArtToFramesJul 30, 2026
We’re glad you’re happy with your new frame. Thanks for taking a moment to let us know.
LG
Lauren G.
beautiful frame!
Easy to order, easy delivery. The final product is very well made, sturdy, easy to assemble (place artwork in frame, hang). It looks just as good as the photo, I’m so glad I ordered it!
Response from ArtToFramesJul 30, 2026
Lauren, we’re glad the frame was easy to order, arrived smoothly, and was simple to assemble. It’s great to hear that the sturdy finished product looked just as good as it did in the photos.
TA
Tara
Tacky cheap cardboard backing and NO RETURN POLICY PUBLISHED
Really awful frames for the price. The backing is literally flimsy cardboard with a cheap, tacky “ART TO FRAMES” pattern printed repeatedly across it. This is not disclosed or shown in the product images. The company refers to “glass,” but what I received was cheap, flimsy acrylic. The frames also appear much thicker and more substantial in the photos than they are in person.
The product pages advertise “30-day returns,” but the company does not publish an actual return policy anywhere on its website. The FAQ instructs customers not to return anything without first contacting the company and tells them to review its “DETAILED RETURN POLICY,” yet there is no hyperlink and no policy provided. I searched the entire site and eventually found a return link in the Terms of Use, but it only redirected me to a contact form. There was still no information explaining the return terms.
I contacted the company and explained that I was disappointed by the undisclosed cardboard backing, flimsy acrylic, and lack of a published return policy. These were five 16x24 frames purchased to display my photography in an official museum exhibition, and they were completely unsuitable for that purpose.
Their response ignored every concern I raised. They simply informed me that I would have to pay to ship all five frames back, that my original shipping charges would not be refunded, and that they would not provide a return label. They also stated that the refund would be processed within five business days after receiving the return.
Those are material terms that customers deserve to know before making a purchase, especially when ordering multiple large frames that are expensive to return. The poor quality was disappointing, but the company’s refusal to address any of my concerns is what prompted me to write this review. I am sharing my experience so other artists and photographers understand what they may actually receive and what returning it could cost them.
Response from ArtToFramesJul 30, 2026
We appreciate you taking the time to share your detailed feedback regarding the frames and your experience with our return process. We sincerely regret that the frames did not meet the specific requirements for your museum exhibition, and we understand your disappointment with the materials and the differences you noticed compared to the product images.
We are actively reviewing our product descriptions and imagery to ensure they provide the most accurate representation of the products our customers receive, including details such as backing materials and frame thickness. We are also evaluating how we present our return policy information to make it clearer and more accessible, as we understand the importance of having transparent expectations before placing an order.
Your feedback regarding return shipping costs and the absence of a provided return label has been noted and will be carefully reviewed. We truly value your insights, as they help us identify areas where we can improve our products, website experience, and customer service for artists, photographers, and all of our customers.
HY
Hyborian
Minimalist
I received a very nice frame for a reasonable price. It looks great in the application I had in mind and I'm quite happy with my purchase.
Response from ArtToFramesJul 30, 2026
We’re glad the frame worked so well for the application you had in mind and offered the look you wanted at a reasonable price. Thank you for sharing your experience.
DL
David L.
“Free shipping” code
“Free shipping” code. Right. &$@?& thieves.
Response from ArtToFramesJul 30, 2026
David, we looked into this and want to clarify that the free-shipping code would not have applied to your order because the order total was below the minimum required threshold. In addition, the coupon code you referenced is not a valid code and was not created or issued by us.
If you have any questions or would like us to review your order further, please contact us at cs at arttoframe.com and mention this review.
RA
randalltallgrassmuseumservices
very nice for price
very nice for price
Response from ArtToFramesJul 30, 2026
We’re glad you’re happy with the frame and felt it offered good value for the price. Thank you for letting us know.
JG
james G.
This company was very quick and easy …
This company was very quick and easy to use. The web site was easy to navigate.
Response from ArtToFramesJul 30, 2026
James, we’re glad the ordering process was quick and that the website was easy to navigate. We appreciate you sharing your experience.
