Vicki W.
Beautiful frame, reasonably priced, but very poor packaging and shipping
Beautiful frame and reasonably priced, but the frame arrived with a broken glass. The frame wasn't properly protected for shipping (only a very thin layer of bubble wrap was placed in the shipping box with the frame); the shipping box was thin cardboard and not labeled as GLASS, HANDLE WITH CARE, or FRAGILE. A great frame, but terrible packaging and shipping.
Response from ArtToFramesAug 16, 2026
Vicki, we’re glad you liked the frame itself, but we’re sorry the glass arrived broken and that the packaging left you disappointed. Please email your order number and a clear photo showing the broken glass and order number to [email protected], and we’ll arrange a replacement for you.


