ArtsaddReviews of artsadd.com

Ordered a sweatshirt for my grandson. When it hadn’t arrived by the middle of December I contacted the company to be told it’s their busiest time and pre-Christmas delivery can’t be guaranteed. I emailed again this week, middle of January, to be told that the item was delivered. If that was the case why would I be looking for it? When I questioned non-delivery I was told that no after-sales service would be offered, as the package was delivered properly and I should look for it. Totally unimpressed. I have asked more questions but it looks like I will be claiming via Paypal

Awful service. They sent me wrong size but customer service ignores my request.

Though my tote looked good upon arrival, it began to seriously deteriorate after only occasional use. The PU leather started tearing at multiple junction points and the metal feet on the bottom literally fell off. I contacted Artsadd to ask if they would repair or replace the tote. Their response was NO to either, stating that they do not offer after-sale service. I don't know how to stop the tote from ripping further, so I'm left with a bag I cannot use. It's such a shame because I spent so much time designing it and I really, really looked forward to owning it. I've ordered many print-on-demand products, including bags, from other sites and not experienced this kind of problem, but this was my 1st PU leather item. I wonder if a fabric/canvas tote would have ripped like the PU leather did... maybe not. Nevertheless, I think Artsadd customer service is lousy. How can you do business with a manufacturer who doesn't stand behind the quality of their products? I DO NOT recommend ordering products from Artsadd..

Consistently dispatch items in an excellent time frame. Not all items are great quality but I work with the ones I do believe are a good standard. Not had brilliant results with the quality of clothing but bags, boots and umbrellas have been brilliant. Not often items go missing, if an item is damaged they won’t offer a full refund which is annoying but they usually send a replacement although they have been difficult on occasion. Customer service wise they usually respond in a good time frame. Over all I can trust them with the drop ship part of my business and they are a lot faster than somebody their other competitors.

When people expect to receive refunds on customized and personalized merchandise, you have to understand that consumers have a responsibility to read terms of service AND realize that tailored goods means no refund is warranted. That's like expecting a refund after you take something home and stitch your initials on it. I have experienced EXCELLENT customer service (same day or next day replies, transparency, and helpful suggestions. Shipping is not bad considering its worldwide standard/flat rate and tracking is always realistic. I think most people's expectations are insatiable nowadays. Life is what you make it. I recommend businesses order samples to test quality and preferences prior to selling on their websites to avoid having to post negative reviews.

No full refunds for undelivered products. They asked for additional cost for product replacement due to their system Error. Its not easy for you to get product guarantee from them. I would suggest to stay away from this company based on my experience.

Have had products sitting for a month. They are marked shipped within 5 days of ordering but they are not. The tracking number provided only states label has been made. Then when you contact them to get more info, they ghost you. The price of the products are tempting, but trust me, it’s not worth the headache of getting your product. I should probably be the one getting paid as I’ve spent so much time trying to get answers out of them as to if my orders have even shipped! Still no answers.....

Poor quality construction of products, extremely slow to replace defective products, customer service not helpful. Promotional discounts never apply. Shipping is not direct. Orders are group shipped to a US company, then split up and shipped by DHL whom holds the products, then finally give to a Post Office (30-45 days)