Artisan HardwareReviews of artisanhardware.com

Found hardware to be nice looking, but installation instructions for soft open and soft close was very vague and all the hardware has no adjustment. Screws sent out were bugle head but the the hardware was not countersunk for bugle head screws; so all the screws sat up above metal: not very attractive. In the end we drilled and and worked on the hardware until it had a quality finished look, but for the money payed I think more could be done by the manufacturer.

Poor customer service and delivery

Barn door hardware was high quality, and installation was relatively straightforward. One missing part, but this was shipped right away once I called.

I had some questions about the products and when I called they were always helpful, polite, and knowledgeable. From ordering to shipping it went smooth and I couldn't be happier with the quality of the product. Thanks so much!

Easy to order, prompt delivery. I would utilize this organization again.

Well crafted, beautiful product!

We have ordered the metal panels twice now. We loved them for the first project so decided to add them to another door project. Great product, great customer service. We have already shared this website with many friends.

Service is top notch. I called to get some technical details before I placed my order and they were very knowledgeable about their product. I was actually surprised how much technical knowledge the rep had, because my questions were very specific. Kudos to great customer service. You just can't find that anymore. My order arrived to the exact specs that I ordered and worked perfectly.