Jered W.
Great Company, Great Product, Great Staff
I found Artisan Hardware from online searches for barn doors. I loved the variety/selection and the reviews seemed good. The company felt legit and the products more authentic that what I could get from Lowes or Home Depot. I went through the online process of ordering without contacting Artisan's customer service. Big recommendation: Use their customer support to ensure your order is exactly what you need. I placed an order and it arrived in about 3 weeks. With the crating, the shipment is heavy so be prepared with folks to offload and move it. I ended up having issues with my delivery, and the door was damaged (unusable and unfixable). I took video and photos and filed a claim with Artisan. Their staff really stepped up. I got a call and we worked out a solution. The folks there are really helpful.
Response from Artisan HardwareJul 6, 2019
Jered, Thanks so much for your review! Very sorry that the original shipment arrived damaged, but we stand by our products and want our customers to be 100% satisfied, so making sure things were taken care of and you happy with your purchase, is a big part of who we are; it's part of our craftsmanship guarantee. We sincerely appreciate your business and are proud to be a part of your project!