ARS/Rescue RooterReviews of ars.com

Every time I called them it would start off as a $200 - $300 problem and ultimately end up costing me thousands. I’m still waiting for my refund for a part that they made me purchase that was never installed in my heat pump’s outdoor condenser unit. One example…I paid them over $1000 to refill the refrigerant and after completing that assignment, the technician told me my unit has a leak and I’d need to have the unit serviced. Really?? Now he’s telling me that I have a leak after he charged me over $1000 for replacement refrigerant??? The new refrigerant leaked out in a matter of hours. Now they send out a different tech who would be identifying the source of the leak. I knew the leak was in the exterior condenser unit and told him three times he’d find it there but he insisted on ripping apart the interior unit. Guess what? He couldn’t find a leak, charged me another small fortune and then packed up and left. I was furious so I called their business office and complained. Now they send a third technician out to look at the heat pump system. He finds in the leak in the exterior unit. The broken part was replaced. They could’ve done that right from the start but nope, that was obviously too simple of a solution. I called them again (huge mistake) a few months later for a new problem and of course it ended with similar but even less positive results. First they had to replace a circuit board in the interior unit. That cost me about 1000 dollars. That didn’t work. Then they had to replace a circuit board in the exterior unit. Yup, you guessed it. That didn’t work. I called an independent HVAC tech to come over and analyze the situation for me and all he could say was, “Yikes.” The circuit board installed in the interior unit wasn’t even wired and secured properly and he found no evidence of a new circuit board being installed in the exterior condenser unit. I ended up having to replace the entire system because everything was so screwed up. My advice? Stay as far away from this company as possible. There are much more reliable companies out be providing much better service. Finally, I’m still waiting for my 300 plus dollar refund for the exterior unit circuit board that was never installed.

I am so embarrassed that I did not do the research first. I was held hostage because my AC was not working in May in Florida. Over $1500 later in repairs I had another AC repair company come out and they showed me that only 1 of the "4 repairs" was actually completed. A suctioned drainpipe should be less than $300. I am an idiot. Do not be me

My parents are older and had an emergency kitchen sink leak that needed to be fixed. The technician pressured them into buying a whole house water softener system. They intimidated and pressured an elderly person into spending $6000+ in a system they didn't need! All they wanted was the leak to be fixed. I asked why they agreed to purchase it and they said they just wanted the leak fixed but he made it seem like they needed the system to protect the pipes so it wouldn't happen again. I call BS on them and shame on them for using high pressure sales and scare tactics on an elderly couple! Save your money. Go elsewhere.

Administrative and Supervisory support is terrible. The initial technician who came for the system diagnosis of the refrigerant leak was friendly and polite. However, he pushed hard to sell unnecessary services. The technician's diagnosis, which involves a dye infused into the system to detect the source of the leak, will take 10 days. The technician came, made the diagnosis, and gave a repair estimate. I paid upfront, $795 for the diagnosis. I agreed to the estimate of about $3,500 for the repair after finding the source of the leak. I waited 10 days, but did not hear from ARS. I called and was told that a technician would get in touch. Since then, I have not heard from ARS-Laurel MD.

We have used ARS for about the past 20 years. Recently we noticed that EVERY TIME they came they were trying to sell us services - for the past 3 years they have been telling us that our AC is leaking coolant - the unit is 9 years old, so they started this in year 6 of the units life. They wanted hundreds to investigate and find the problem - telling us that the warrantee only covered the parts. We declined the service. This year they recommended that we replace the unit or spend hundreds to find and fix the leak. We decided it was time for a second opinion...... guess what? The new guys says PERFECT working condition - no leak - not low on coolant!!!!!!! I have cancelled our maintenance service with ARS.

HVAC installation went smoothly, and the system is working fine. However, my bad for not getting other estimates. I was pressed for time, got sucked into the slick ARS Sales funnel and ended up paying more than double what I should have for a basic system.

What a horrible experience dealing with this company. I made an appointment for a summer Hvac cleaning and to take a look at our Hvac that wasn't working too well. I made the appointment gave all my info and contact number, but the tech NEVER showed up for the appointment. I called them afterwards and they had the incorrect number for my contact info, so I never received the confirmation call. They canceled my appointment and didn't even tell me. I called them to ask about it, and they told me it was canceled then hung up on me...total incompetence on the call department side. The call girl I talked to barely spoke English I had such a hard time communicating with her. NEVER try them again. The fact that they hung up on me after that statement was totally unprofessional and I would never recommend them to anyone.

It's a scam. They collect your phone number from social media and keep calling you to talk absolute sh*t and trying to steal your money. The reason I gave my details through social media ads is once I've fallen victim of crypto investment scam and they ARS Consult claims they help you to recover the money. The logic is that you are stupid enough to once scammed, so that they can scam the victims again. I'm sure they have various menu of scams so just tell them to back off and block their number if you get a call from "AR Consult"