ARS/Rescue RooterReviews of ars.com

The unit was installed on June 2nd wired on the 3rd, two technicians have been out to start it, and it still isn’t working.

THE BIG RUN AROUND! The install process was good however, after that it has been nothing but a run around. After the install the city inspector came out and said that the waterspout was not properly placed and water was running under my front room and puddling. I called and was told someone would be calling me back. First, they didn't respond for 2 days. After many attempts to get ahold of someone, first they argued that the city inspector and I were wrong. After that they complied and scheduled a date for them to return to fix the issue. June 2nd. They did not show up. Called again and had another conversation about the issue to yet another person who again tried to say it wasn't their fault again that failed and we scheduled another appointment. June 5th. Again, they did not show, another round of the same above. Rescheduled for June 9th and they didn't show, this time apparently, they were running behind even though I had a morning appointment. Rescheduled again for tomorrow...June 10th. Do I actually think they will show...nope. At some point I will need to take legal action. This is for my mother's property, and she is 76 years old and not in the best health. Not only is it terrible business practice, the indifference to my mother's age or health is appalling!

Well besides the technician so respectful and understanding Rafiq is knowledgeable of his job.

April I had you come out and do seasonal.check up He did that than in May I seen a leak from pipe outside that you installed So I called to have someone come out to correct it Scheduled it for Thursday between 12-4 No show I called back again they scheduled it Friday 8am-12 No show Reschedule it for 12-4 Calked it above where it was leaking I called back I wanted refund for 40.00 I paid for seasonal check up Not for 3 no shows I spend 11 hours waiting and when I called they were short handed I am the customer at least they could have not scheduled me if they were not gonna show up I am very disappointed on how I was treated

Wonderful job putting AC together. They had to take it apart before they could install it in the attic because my attic is not wide.

Technician found problem and fixed it.

Poor workmanship. In one year another contractor found 3 major leaks that cost me $2300 to fix after paying ARS $16k to install the Rheem system last year. Find a Rheem dealer do not deal with ARS. I called them to fix but they were not interested in showing up, they only want to work on emergencies not to service their customers that make an investment.

Tech was impressive. He was knowledgeable, respectful and articulate.