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ARS/Rescue Rooter Reviews | Read Customer Reviews of ars.com

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Construction & Manufacturing
Contractors & Consultants
ARS/Rescue Rooter

ARS/Rescue RooterReviews of ars.com

3.5792 reviews
Contractors & Consultants
965 Ridge Lake Boulevard, Suite #200, Memphis, Tennessee

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ARS/Rescue Rooter3.5

Reviews792 About Contact

Overall score

3.5 out of 5

Average

Average of 792 reviews

Distribution

5★56%
4★5%
3★3%
2★3%
1★34%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(866) 399-2885
ars.com
965 Ridge Lake Boulevard, Suite #200Memphis, TN 38120

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About ARS/Rescue Rooter

As a nationwide network of company-owned locations, we provide expert heating, air conditioning, plumbing, and sewer and drain services to homes and businesses. Our Commitment to Comfort means you can always count on our courteous, professional technicians, plumbers, and home comfort advisors to deliver exceptional service and get the job done right—the first time.

ARS/Rescue Rooter (ars.com) has 792 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.

Also known as: ars.com
Website: ars.com
Category: Contractors & Consultants
Location: Memphis, Tennessee
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 71% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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ARS/Rescue Rooter reviews

792 approved reviews, newest moderated first

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Gilberto
Jun 17, 2026
Great experience work was quick and…
Great experience work was quick and well done.
Response from ARS/Rescue RooterJul 8, 2026
Thank you for sharing your experience! We appreciate your recognition of our team's customer service.
Report
Cory
Jun 17, 2026
Cory
They were friendly and professional and fixed our issues
Response from ARS/Rescue RooterJul 8, 2026
Thank you for sharing your experience! We appreciate your recognition of our team's customer service.
Report
refifda
Jun 17, 2026
a company i would trust should i need repair or replacement
I had my system inspected, now found a company i would trust should i need repair or replacement. Kenny was professional, informative and caring. It was not an up-sale visit. They are direct and well worth the money.
Response from ARS/Rescue RooterJul 8, 2026
Thank you for sharing your experience! We're pleased your service visit went smoothly.
Report
Cuky
Jun 17, 2026
Mr. Oz made necessary small repair to protect my AC
What made my quarterly check positive experiences because of my technician, Mr. Oz. I trust him completely that he will give me an accurate report on how well my AC or furnace is doing. I trust that he will keep my unit working and repair what shows signs of wear. He also tells me what to plan for in the future in terms of possible replacement. I appreciate this because I understand that replacement happens and being able to plan for it financially guess my peace of mind and trust
Response from ARS/Rescue RooterJul 8, 2026
Thank you for sharing your experience! We appreciate the opportunity to help maintain your home's comfort.
Report
Eric L.
Jun 17, 2026
ARS tech Sam was on time
ARS tech Sam was on time, thorough and professional. He addresses the issue and provided a detailed explanation. Would highly recommend ARS again!
Response from ARS/Rescue RooterJul 8, 2026
Thank you for sharing your experience! We appreciate the opportunity to help maintain your home's comfort.
Report
Master L.
Jun 17, 2026
Excellent service
Great Service
Response from ARS/Rescue RooterJul 8, 2026
Thank you for sharing your experience! We appreciate your recognition of our team's customer service.
Report
JULIE
Jun 17, 2026
The young man was very nice and…
The young man was very nice and accommodating but was unable to get the clog cleared. So not 5 star this time.
Response from ARS/Rescue RooterJul 8, 2026
Thank you for your review and your business! If there is anything further we can do to assist you or a manager you would like to speak with, please reach out to us privately and we would be happy to connect you.
Report
NATALIE
Jun 17, 2026
I was over charged for the work that…
I was over charged for the work that was done.NEVER GIVEN THE SENIOR DISCOUNT,I called 3 times for a revised invoice, 5/26/2026, Kirk the plumbing manager assured me it will be address/corrected and Iwill be refunded $91.00 to my Credit card ,I have called several times in reference to this matter,"NO REPLY" I last spoke to April 6/4/2026,I received no revised invoice and no senior credit. This is the last time I'm going to use their service.(I did because they are the people who installed my Carrier central air. TERRIBLE COMPANY, AND I WILL NOT RECOMMEND THEM TO ANYONE THAT ASK ME FOR A REFERRAL. NATALIE ALEXANDER
Response from ARS/Rescue RooterJul 8, 2026
Thank you for your review and your business! We apologize that this visit did not meet your expectations. Please reach out to us privately with the best phone number to reach you, so that we can make it right.
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