Arrow Lift Reviews | Read Customer Reviews of arrowlift.com

Arrow Lift Reviews | Read Customer Reviews of arrowlift.com

Arrow Lift reviews

548 approved reviews, newest moderated first

Vicki D.
Aug 4, 2025
Our experience from beginning to end…uh
Our experience from beginning to end was very pleasant and professional., From Todd in sales, to the young man who installed for us.. I love my new chair lift! I feel so safe now!
Response from Arrow LiftAug 5, 2025
Thank you, Vicki! We’re so glad to hear the process felt smooth and professional from start to finish. It’s wonderful to know you're feeling safe and confident using your new chair lift—that kind of peace of mind is exactly what we hope to provide. We’ll be sure to pass your kind words along to Todd and your installer. Thanks again for sharing your experience!
Report
Margaret
Jul 31, 2025
Living Again!!!
Ethan & Isaiah were amazing! They worked the whole time they were here at my home. When they were done installing my stair lift chair, they explained everything to me and I fully understood it all. I had only a few questions, but they answered them all and then a few more. They didn't make me feel stupid at all. I really Love my lift and Greatly Appreciate them both and your company. I've been "living" in our living room and sleeping in my recliner for over a year and a half, because I cannot walk up our stairs anymore due to my health. Now, I can "live" again!!!!! Thank You so much!!!!!!!!! Margo Wisniewski
Response from Arrow LiftJul 31, 2025
Thank you, Margo, for sharing your story with us. It means a lot to hear how much of a difference the stair lift has made for you. We’re so glad Ethan and Isaiah made you feel comfortable and took the time to walk you through everything. Being able to move freely and safely in your own home is such an important part of day-to-day life, and we’re honored to have played a small role in helping you feel like you're “living” again. If anything ever comes up or you just have a question down the road, we’re always here for you. Wishing you continued comfort and ease in your home! —The Arrow Lift Team
Report
Jeffry
Jul 28, 2025
The repair person was on time
The repair person was on time, courteous and finished the job promptly. No issues.
Response from Arrow LiftJul 29, 2025
Hi Jeffry, Thanks for sharing your feedback! We’re glad to hear everything went smoothly with your service visit and that our technician was prompt and courteous. It's great to know the repair was taken care of without any issues. Please don’t hesitate to reach out if we can help again down the road. —The Arrow Lift Team
Report
tlaineely
Jul 17, 2025
We are very happy with the experience
We are very happy with the experience. From the the the person who took our initial inquiry, the Salesman Gary, to the Technician Jacob we are extremely happy with this experience. We wish we had done it sooner.
Response from Arrow LiftJul 18, 2025
Thank you for sharing this kind review! We're so glad to hear that your experience—from your first call through installation—was a smooth and positive one. We'll be sure to pass along your compliments to Gary and Jacob. It's great to know the lift is already making such a difference, and we truly appreciate your trust in us. Warmly, The Arrow Lift Team
Report
Raymond & K.
Jul 16, 2025
Everybody was a pleasure to work with
Mike our salesman, Mario our installer and Carmen in your office were all excellent.
Response from Arrow LiftJul 16, 2025
Thank you, Raymond and Kathe. We really appreciate you taking the time to mention Mike, Mario, and Carmen by name. It’s great to hear that each person you worked with left a positive impression. Thanks again for the thoughtful review. Best, The Arrow Lift Team
Report
Gary
Jul 11, 2025
System operates at a great speed, but..
System operates at a good speed and it's easy to navigate, but the ride up and down is a bit bumpy as if the rail is not connected smoothly (especially as the chair approaches the top of the floor). We had a great tech install the unit and he explained everything in detail, so maybe I'm missing something, but it rides like there is some small obstruction or bump along the top portion of the rail unit. Still I'm happy with the purchase and the entire sales experience was terrific due to a great sales rep who was very detailed.
Response from Arrow LiftJul 14, 2025
Hi Gary, Thank you for taking the time to share your experience—we're really glad to hear that your interactions with both our salesperson and technician stood out in a positive way. It’s also great to know the system has been easy to use and operates at a good pace. That said, we appreciate you noting the bumpiness near the top of the rail. A few small bumps are normal, but we’d be happy to take a closer look and make sure everything is operating as smoothly as it should. Please don’t hesitate to give us a call if you’d like us to check on it. Thanks again for your kind words and for choosing Arrow Lift. We’re glad to hear you’re happy overall, and we’re always here if questions come up. Warm regards, The Arrow Lift Team
Report
Charles P.
Jul 10, 2025
Best Alternative for Conquering Stairs
My Wife and I decided it was time for a stairlift down to our basement. We gave Arrow Lift a call and within one day a representative came out and explained everything in great detail. We were then set up for our install within a week. The install was done beautifully and we are now very happy to have easy access to our basement❤️
Response from Arrow LiftJul 11, 2025
Thank you, Charles! We’re so glad to hear that the new stairlift is making it easier for you and your wife to access your basement. It’s great to know the process—from consultation to installation—was smooth and helpful. We appreciate you giving us a call and trusting our team to get everything set up just right. If you ever have questions down the road, don’t hesitate to reach out. Enjoy the new freedom and convenience!
Report
David
Jul 10, 2025
Some good, some not so good
The salesman, Gary Nelson, had an easy manner to set us at ease about this big purchase. His comments made us feel that it was the right decision. However, on the day of installation, the installer was late, with no notice. A call would have been nice so we wouldn't have been sitting here waiting for hours. The time was supposed to be 9:30. At 10:15 I called the company. They were to check in with dispatch and get back to me in 5 min. Nope. over 30 min. later there was a VM to say the installer was almost here, about the time he pulled in. Not cool. I asked if he got lost. His response "no, just some issues getting going this morning."
Response from Arrow LiftJul 15, 2025
Hi David, Thank you for taking the time to share your experience—and for your kind words about working with Gary. We’re really glad to hear that he helped make a big decision feel more comfortable. We’re very sorry for the confusion and lack of communication around the installation time. From our notes, it looks like the arrival window was scheduled between 10 and 11, but it’s clear that this wasn’t what you were expecting. That kind of miscommunication is frustrating, and we understand how inconvenient it must have been to be left waiting and unsure. We appreciate you sharing this—it helps us see where we fell short and gives us the chance to do better. We’re glad to hear the installation was completed and hope your new stair lift is working well so far. If anything comes up, don’t hesitate to give us a call. Warmly, The Arrow Lift Team
Report