Arrow LiftReviews of arrowlift.com

Response from Arrow LiftJan 14, 2026

Thank you for taking the time to share your experience, Lawrence. We’re sorry to hear how frustrating this situation has felt, especially when accessibility equipment isn’t operating as expected. We understand how concerning it can be when a lift is temporarily unavailable. In this case, the door locking is a built-in safety feature designed to prevent use when the system isn’t functioning properly. While we know that can be inconvenient, it’s meant to protect everyone who relies on the equipment. Our team worked to schedule a follow-up visit as quickly as possible within standard service hours, and we regret that the timing added to your frustration. It’s also disappointing to hear your concerns about communication. That’s not the experience we aim to provide, and your feedback has been shared with our management team so it can be reviewed. Situations like this are uncommon, but we do take them seriously. If you’d like to discuss the matter further, we encourage you to contact our office directly so we can review the details together. —The Arrow Lift Team

Response from Arrow LiftJan 9, 2026

Thank you for sharing, Terry. We’re glad the installation went smoothly and that our team was able to work with your location preferences. It’s nice to hear that Gabe arrived on time, was pleasant to work with, and took pride in his work. We appreciate you taking a moment to let us know how it went. -The Arrow Lift Team

Response from Arrow LiftJan 9, 2026

Thank you for sharing your experience, Dave and Mary. We’re glad to hear our team was efficient and easy to work with, and it’s great to know the chair has been a welcome addition to your home. Hearing that it’s already being enjoyed means a lot to us. Warmly, The Arrow Lift Team

Response from Arrow LiftJan 6, 2026

Thank you for taking the time to share your feedback, Thelma! We’re really glad to hear that Mitch and Alfonso made such a positive impression and that you felt well taken care of throughout the process. Hearing that their kindness, professionalism, and guidance stood out means a great deal to us. We’re grateful you chose Arrow Lift and appreciate you sharing your experience. Best, The Arrow Lift Team

Response from Arrow LiftJan 6, 2026

Thank you for taking the time to share your experience, Deborah. We’re glad the opportunity to try the stair lifts in our Union City showroom helped you feel confident in your decision—that’s exactly why we have locations where clients can see and use the equipment firsthand. It’s also great to hear the installation went smoothly and that our installer took the time to walk through your questions. Knowing the lifts are helping you comfortably access all three levels of your home is truly meaningful to us. We appreciate you choosing Arrow Lift and sharing your feedback.

Response from Arrow LiftDec 30, 2025

Thank you for taking the time to share this, Wahida. It’s great to hear that our team was helpful and accommodating throughout the process, and that the installation crew worked efficiently while paying close attention to the details. Knowing everything turned out to be just what you needed means a lot to us! Feel free to reach out if there's anything we can help with in the future. Warmly, The Arrow Lift Team

Response from Arrow LiftDec 29, 2025

Thank you, Gordy, for sharing your experience with us. It’s encouraging to hear that the way the rail system fit your stairs helped you feel confident in your decision and that it’s become a reliable part of your daily routine! We’re glad our representative was able to clearly explain the options and that the lift has been serving you well so far. Wishing you continued comfort and ease as you use it each day! - The Arrow Lift Team

Response from Arrow LiftDec 30, 2025

Thank you for taking the time to share this detailed feedback, Henry. We’re glad to hear that once the correct rails were installed, the lift has been working well and the final installer was able to complete the work efficiently. That said, we’re truly sorry for how drawn out and frustrating the installation process was for you. Taking multiple visits and more time than expected is not the experience we aim to provide, and we understand how disruptive that can be. While situations like this are uncommon, we recognize that the early missteps created unnecessary inconvenience. Your comments are important, and they help us continue improving how we train and support our team. If you’d like to talk through anything further or have questions going forward, we’d welcome a call to our office so we can listen and assist however we can. Best regards, The Arrow Lift Team