Susan
Ours was a pre-need installation.
Our dealings with Arrow were always clear and straightforward. The sales rep was thorough and listened to our needs and gave honest, reliable information and advice. Delivery of the custom rail was earlier than expected and installation was quick and very clean. The system works very well and is minimally intrusive even on our narrow stairway (36") Although we don't actually use our system on a daily basis yet, we plan to age into it in the coming years. For now when our older friends visit they are very grateful to use it and it is extremely helpful for transporting heavy groceries and cases of wine!
Response from Arrow LiftJan 29, 2026
Thank you for sharing such a thoughtful review, Susan. We’re glad to hear the process felt clear and straightforward from the start, and that your sales representative took the time to understand your needs and offer guidance you could feel confident in. It’s also great to know the custom rail arrived sooner than expected and that the installation was completed efficiently and with care, especially given your narrower stairway. Hearing how the lift is already proving helpful for visiting friends—and even day-to-day tasks like carrying groceries—really highlights the flexibility these systems can provide. We appreciate you choosing Arrow Lift and are glad the lift is there for you now and in the years ahead.