Aroma RetailReviews of aromaretail.com

Response from Aroma RetailFeb 3, 2021

Thank you for your feedback. Please email us back about the situation so we can help give you a positive experience with our company! [email protected]

Response from Aroma RetailJan 26, 2021

Thank you for your honest feedback. Sorry you did not enjoy our Edition Hotel scent. We use the same supply chain the hotel uses, but scents do smell differently in different environments. And I agree that scents are very personal and subjective. I wish you would have reached out to us about this issue, so you could help you have a good experience. We pride ourselves on offering the best experience to our customers, and we want to make sure you are also pleased with your purchases. We offer samples in all of our fragrances so we can avoid these types of situations! Feel free to reach out to us if you would like help finding your favorite scent, get samples, or process exchanges. [email protected]

Response from Aroma RetailJan 11, 2021

Thank you for your feedback! Sorry, you were not pleased with the room sprays however, I am surprised to hear the room sprays have no scent at all... Asian Garden is our most popular scent and a powerful one. I wish you would have emailed us about this so we can help you have a good experience.

Response from Aroma RetailJul 16, 2020

Hi Hanouf! Thank you for your feedback on the Pastry Shop and Warm Bread Bakery scents. Scent is very personal and subjective. The purpose of the sample blotters is to sample the smell because of this. We are sorry this did not worked for you. I see you purchased Nobu Hotel's Lemon Ginger scent, how did you like that one? Please reach out to us directly at [email protected] if you would like any help finding your favorite scents :-) Thank you!

Response from Aroma RetailJun 19, 2020

Hi MaryB. We are sorry you are not satisfied with the Home Diffuser 101, please give us a call at (702) 780-7370 so that we can walk you through the troubleshooting process! :) Have you seen our youtube video on how to set up the Home Unit 101 to take advantage of its features? https://www.youtube.com/watch?v=Af_UGmC18Ag&t=26s

Response from Aroma RetailJun 18, 2020

Hi Michael! We are sorry that you are experiencing problems with the machine, please give us a call at (702) 780-7370, we would like to walk you through troubleshooting the machine to make sure it works properly!