Have you been to a resort where you loved the smell and wished you could make your place smell like that?World-Class Resorts have a Unique Fragrance in their Lobbies, Casinos, and other Public Areas. We provide solutions for your home using the fragrances from these resorts.
Aroma Retail (aromaretail.com) has 731 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Paul
I received my unit yesterday along with 2 packets of various samples, I found the diffuser unit to be very cheaply made and extremely noisy when it activates, due to spending so much on it being in Australia I’ll continue to use it however I’ve hidden it where it can’t be seen it’s ugly and looks cheap and hiding it makes it a little less noisy, disappointing is an understatement
Kimberly H.
The sample I received smelled perfect - exactly as I had imagined. The bottles I ordered did not. Very disappointing.
Response from Aroma RetailDec 8, 2021
Hi Kim: I see the blotter you ordered from Sep 2021 was Bright Sunshine, one of this year's best sellers. Not sure why that was different from the bottle. Perhaps we sent you the wrong fragrance? I don't have any correspondence from you regarding this, please e-mail us at [email protected] so we can help!
Jason H.
Most of the candle wax I ordered went to waste. More wicks needed.
Response from Aroma RetailDec 6, 2021
Hi Jason, Thank you for your honest feedback. While we always try our hardest to improve our candles, you will get the best scent results with one of our diffusion machines. Although we have tried helping you in the past, feel free to let us know if you need scent or machine recommendations for your space!
Emily
I ordered this machine which was like $300 when converted to Canadian. The scent was absolutely nothing like the actual scent from the hotel it promised to smell like. In fact, the scent gave me migraines just from opening the bottle. Which is fine, scents are personal preference. But when I asked for them to send blotters/samples of other scents, they told me I would have to pay even though they could easily have been stuck in an envelope for 1.50 USD shipping to Canada. I felt the scent was a false promise, and the customer service was non-existent. Now I have a $400 scent machine that is useless.
Response from Aroma RetailOct 11, 2021
Thank you for your feedback, and I'm sorry you didn't enjoy the scent from us and feel like you are unable to use your machine. We are still able to work with you to help find you a scent that will work in your machine, just feel free to email us at [email protected] for assistance!
Daniel D.
Purchased the "professional" machine. Things looked promising at first. After one day, when I checked on the unit (installed on the central venting system), the display was off, I turned it on by pressing the ENT or > buttons. While it came on, the display showed all scrambled lines. Had to restart unit in order for the display come back on, but continued to show random lines. The issue continued even after multiple restarts. Contacted Aroma Retail who immediately diagnosed the issue as a motherboard issue and offered to send a replacement unit. New unit was received within a week; unfortunately, this "new" unit does not even turn on!!! Now waiting to hear from Aroma Retail on next steps, though very disappointed about quality of these "machines" and life span of the products. Will update review as I will decide where to go from here. 12/2/2021: For two months Aroma Retail support team has tried to address the various issues. It seems one of the machines had a manufacturing issue which was quickly "repaired" by connecting internal wires... Unfortunately both machines experiment one common issue; specifically the display does not wake up from sleep and unit has to be power reset in order to establish full functionality. This issue continues.
Response from Aroma RetailSep 23, 2021
Hi Daniel. Our Care Team is currently assisting you on this and has not yet completed evaluation of the issues. I am sorry that both Machines did not meet your standards and we will work closer with our manufacturers after we diagnose the problems.
Not
I have 6 of the Langham diffusers in 1360 square feet. I can’t smell them.
Response from Aroma RetailAug 24, 2021
Thank you for your review. Our reed diffusers are designed for small spaces such as a bathroom or closet. You are going to get the best scent coverage with one of our diffusion machines!
AT
This is a rip off. I ordered the cosmopolitan scent as I love that smell in the hotel. It is NOT that at all- and the machine is so loud and makes a loud hissing noise. For $200 you want a scent that gives you a headache and abruptly makes spraying noises throughout the day. I thought for the price would be quality- I was mistaken.
Response from Aroma RetailApr 21, 2021
I'm sorry to hear you weren't satisfied with our product. In any case, if you reached out to us about being unhappy, we would have made the situation right. You can still reach out if you want, we can exchange the scent by providing samples of some fragrances you are interested in and are here to troubleshoot any issues you have with the machine. Just let us know.
Cara Y.
This is the second time I ordered a blotter pack because I wanted to try Social House Bright Sunshine yet I did not receive it. First I ordered Top Sellers which claimed to have that sample, then I ordered Fresh & Clean which claimed to have that sample. How difficult is it to include the samples promised in a blotter pack? I'm giving up and not ordering from Aroma Retail in the future.
Response from Aroma RetailMar 8, 2021
Hi Cara, we apologize for this mistake, it was an error on our part and advertising the wrong items with the blotter packs you ordered. I have emailed you about the situation, please let us know if we can do anything else for you!
