Aroma RetailReviews of aromaretail.com

I purchased this in good faith in March 2024. I removed and could not reinsert the bottle back in. The black cap got stuck. One has to line up the bottle with the line on the white machine and bottle. It would not go in completely. I tried to pull bottle out and the ring detached from the bottle bottom, rendering the entire machine useless. What a waste of money and extremely poor engineering. I do not recommend anyone buy this. The oil are great, the machines is not.

A relative gave me his Aroma Scent Machine 101 because he didn't wish to frequently spend money on more scent oils for it every time it ran out. I absolutely LOVE the smell of their Cedar Seduction and spent the $200 on a 27oz bottle. Sadly, you could barely smell it while set to 30 secs every minute unless you were right in front of it. I used up the 27 oz bottle in 30 days. $200 is a lot of money every month trying to disperse a wonderful scent into just one average sized room. Well, I ended up purchasing another scent machine 101 and have it going on the other side of the room. Now my wife laughs at me and keeps asking if they are on even when you can clearly hear them kicking on every 30 secs as they are not quite. As much as I love this scent it just doesn't disperse the smell beyond 6 feet from each of the machines in the same room. You'd think with these machines going off as frequently as I have them set to that the whole house would have a great smell of cedar seduction but no guest has ever mentioned smelling anything. I would love nothing more to have this scent cast out in my home but I can't see it being possible. Maybe other scents would work better but based on using 2 machines in one room going off 30 seconds every minute from dawn to dusk you'd think I'd overwhelm the room with the scent of cedar seduction but nobody can notice I'm even using the machines.

Disappointing experience. Bought a compact travel diffuser, but encountered issues with three units - one malfunctioned, another leaked oil, and the third just stopped working. However, they offered credit to upgrade to a larger model. Yet, the app for the new unit doesn't function properly. The manager was initially helpful and friendly, but when I mentioned the internal programmers might be at fault, her demeanor shifted. While I appreciate supporting a small business, if you seek hassle-free purchases, consider exploring other retailers for similar products.

We bought the smaller in house machine in March. About 2 weeks after having it it wouldn’t consistently come on. We brought it back the store and they told us how to do a reset and that we didn’t need to use the app at all. Brought it home plugged it in and it worked for a few days. We had to reset it everyday. We brought it back in last Friday and they told us that they would have their technicians test it and get back to us on Monday. One of the girls called Monday and said I hear you’re have trouble with the time. Yes the time was not accurate but that doesn’t even matter because it still never ran. They called back today to tell me it’s working. I picked it up plugged it in after work and it lasted 15 mins then stopped. We restarted it and the same thing- 15 mins. On the second visit to the store we asked if we could get a replacement. They said no they don’t do that unless the techs find a malfunction. The machine is a piece of junk. Don’t waste your money. They’ll tell you it’s working and send you on your way. I wish I never wasted money on this.

Eine halbe Stunde zu spät

I was sent a diffuser that was defective. Returned the unit for a refund, but the cost of the original shipping was deducted from my refund. Why should I pay shipping for an item that was broken! Horrible customer service.!!! Got a call asking me to remove my review! She said my machine was working fine when I returned it. Absolutely not True!!! I sent them videos of the loud sound it was making and every day it just got louder.

I ordered 3 travel diffusers for 3 different rooms. I have 2 diffusers in my bedroom in different areas and can hardly smell anything! My son room Also the site does not give a estimate of the square footage this particular device can handle. Definitely need to return!

Didn't like the product