ArmoireReviews of armoire.style

Unfortunately I had a very negative experience. I was unable to cancel my subscription online right after signing up, and when I asked for help I got a message implying that my order would be canceled, but it was not. Sadly, I didn't notice until many months (roughly ~$800) later. I found their service team very challenging and definitely not on my side. If was as if they were begging me not to cancel and it felt like I was being tricked into sticking with a service I didn't want. I don't often leave negative reviews and want to support a small business, but because of their unclear and misleading customer service, I lost a significant amount of money. Attempts to resolve this went nowhere, and they keep emailing me asking for a review, so here it is.

Great communication, product and value!

I have been a member of Armoire for almost 4 years. I enjoy getting new outfits regularly that are in style and meet both my professional and personal needs. Customer service is great and easy to reach when I need help. Definitely recommend!

I really enjoy having something new. (to me) in my closet each month, and the staff is very responsive. I am finding the app a challenge to find clothes I really like though. It seems that even if I make my profile pretty broad, I see the same things a lot. But I’m liking it well enough to stick with it for a while.

The clothing I want never seems to be available when I want it. Seasonal clothing is rarely available in the current season.

The team is great but the cost of membership has been increasing beyond the value of 4 items per month

I’m mostly happy with my Armoire experience. The clothes are fun and it makes me excited about work and special events. I also save time and money renting instead of shopping for weddings, funerals, and parties etc. The irritations are the occasions where that pretty little dress or snazzy jacket is entirely unusable due to cigarette odors. I feel let down and disgusted when rental items are so smelly. The other downside is the slow return service. When you request items, it’s a super quick 2-day FedEx. However, the return service is ground service. I hate getting messages “reminding” me to return items that I’ve already returned 7-12 days ago. It’s incredibly irritating.

Armoire is a great company. I love the options I have for my style preferences. The system works so well for me and my busy lifestyle and the customer service is excellent.