Sent my DME to be unlocked and they received it on a Monday. They claim a 24-hour turnaround time, which it is now Wednesday and I have not heard anything. I also cannot contact anyone; the only thing they say is that someone will call you back to resolve the issue.
MT
Michael T.
Customer service was poor.
I bought a downpipe, intake, and turbo inlet for intake.
The downpipe install and fitment was perfect. 5 stars.
The intake and the turbo inlet fit and fitment was 3 out of 5 stars. The fact that ARM ignored my 2 phone calls I made and the email response wasn’t great, I’m giving that 2 stars. I had simple questions that a live agent would have most likely answered, but I was basically ignored when calling them. The answering service told me they would give me a call back. That never happened.
I’m not satisfied with ARM.
TC
Tonye C.
HORRIBLE CUSTOMER SERVICE
HORRIBLE CUSTOMER SERVICE, they cancelled my order for no reason, i sent an email, i called and they supposed was busy, they get my info to call me in shortly, but never answer my email and never call me BACK, So i decided to buy the part one more time, with OVERNIGHT DELIVERY for $63 more dlls and i sent an email to support explaining my problem with the new order number and they do not sent the part ONE MORE TIME, no answers, no nothing.
i have my car in the shop waiting for the part and i paid overnight delivery for the same reason, now i have to wait until monday, beacuse all the other options i have, do deliveries only in business days
GU
Gus
Quality product!!!
Quality product!!!
NS
Nick S.
Great products and even better service/help!
Before I ever made a purchase with ARM, I had questions… lots! Rep, Ryan L., was awesome! Super patient and informative and I joked about getting a discount code and he gave me one, so I purchased downpipes the same day. Will absolutely do business with them again and can’t recommend them enough! -Nick S8/D4
TI
titan
Best customer support team i’ve ever…
Best customer support team i’ve ever encountered, couldn’t recommend this company more. safe, reliable, and high quality parts.
JW
Jared W.
item i ordered weeks ago hasn't shipped
item i ordered weeks ago hasn't shipped and it was listed in stock when I purchased it.